First seen by our source: 22 days ago
IT Service Coordinator
@ beovexis
Toronto, Ontario
Overview
beovexis is hiring an IT Service Coordinator to act as the single point of contact for service and content management incidents, problems, requests and operational or project activities. The role applies ITIL processes, keeps SLAs and OLAs aligned across support teams, and reports monthly on SLA performance and incident trends. The posting asks for flexibility across time zones and global teams.
Responsibilities:
- Act as single point of contact for service and content management incidents and requests
- Apply ITIL incident, problem and fulfillment processes
- Align SLAs and OLAs with support teams and stakeholders
- Prepare monthly SLA reports with incident trend insights
Requirements summary:
- Bachelor's degree in IT, computer science, management or related field
- 2+ years as IT Service Coordinator
- ITIL certification preferred
- Experience in a Scaled Agile environment
- Strong communication and documentation skills
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL |
| Education | Bachelor’s degree (required) |
| Fields of study | Information Technology, Computer Science, Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
beovexis
| Field | Value |
|---|---|
| Open jobs on Jobsy | 19 |
Position Summary:
The IT Service Coordinator will be the Specific point of contact for the program for service and content management-related incidents, problems, requests, and other Operational/project activities
Responsibilities:
Specific point of contact for the program for service and content management-related incidents, problems, requests, and other operational/project activities. Focus technologies are, but not limited to, MS365, OnStyle, Document Management, Azure/AWS Cloud, Front End Systems, and Google.
Role requires initial troubleshooting, implementation of ITIL processes such as incident and fulfillment management, problem management, and escalation management, coordination with required parties (apps support, etc), and solution brainstorming with stakeholders and parties in situations when it is needed.
Ensure that the SLAs and OLAs with support teams and stakeholders are properly aligned and achieved, and compliance with defined processes and standards are met.
Ensure that the staff in their area of responsibility adhere to the processes SOP.
Communication with service leaders (i.e.: Delivery Managers, Delivery Service Managers, Support Lead, Lead Developer) for service status, escalation, and general information.
Responsible for the ongoing adaptation processes to program needs.
Able to work flexibly in different timezones, across teams from global locations
Proactive approach towards the area of service.
Responsible for the quality of presented reports.
Responsible for service organization.
Responsible for service improvement and optimization.
Main escalation point for all service related issues.
SPOC for all service issues.
Provide monthly SLA report, with insight of the incident trends defined by the Delivery Manager.
Skills Required:
Must have strong communication skills; recognized as a subject matter expert
Strong analytical, documentation, and knowledge transfer skills*
Excellent interpersonal skills and customer service skills
Highly organized individual with exceptional task management and follow-up skills
Must be an excellent team player
*Experience in a Scaled Agile environment
Must Have Skills:
IT Service Management
ITIL processes
Document and Content Management
Education Required:
Bachelor's Degree in Information Technology, Computer Science, Management, or related fields
ITIL Certification (Preferred)
2+ years of Experience as IT Service Coordinator
Interview Style
(1) First Stage - Initial Experience Assessment
(2) Second Stage Technical Questions
Journal
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