IT Service Technician

Department: Ridgetown - Finance and Operations
This position is covered by the Collective Agreement with the Ontario Secondary School Teachers' Federation District 35 - Technician/Administrative/Research/Agricultural

Temporary full-time from 11/23/2026 to 11/22/2027
Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

General Purpose

The University of Guelph Ridgetown Campus is seeking a qualified IT Services Technician to support the campus’s teaching, research and administrative activities.

Reporting to the Manager, IT Operations, the IT Services Technician provides a broad range of technical support to the Ridgetown Campus community. The incumbent works closely with Computing and Communications Services (CCS) to deliver services that align with University standards and practices.

The IT Services Technician is an initial point of contact for IT support requests and provides assistance in person, by phone, by email and through remote support tools. The position primarily supports computers, related devices, operating systems, everyday applications and classroom audiovisual equipment.

Duties and Responsibilities

• Diagnosing and resolving hardware, software and connectivity issues, and escalating requests when appropriate.
• Tracking support requests and documenting relevant information.
• Installing, configuring, deploying and troubleshooting workstations, applications, printers and peripherals.
• Diagnosing hardware failures and coordinating repairs, replacement parts or warranty service with vendors.
• Assisting clients with access to and use of resources such as network drives and printers.
• Troubleshooting and supporting classroom audiovisual equipment, including projectors, displays, and microphones.
• Providing guidance and training to clients on their devices and applications.
• Performing proactive maintenance and planned technology upgrades.
• Participating in projects such as hardware upgrades, computer migrations, and software implementations or updates.
• Developing and updating documentation and processes to support IT services.
• Maintaining current knowledge of the systems, applications and tools used by campus clients.

Requirements

• A minimum three-year community college diploma in computer or technical applications. Relevant industry certifications, such as CompTIA A+, ITIL or Microsoft certifications, would be an asset.
• A minimum of 12 months of experience providing personal computing and general IT support in a large enterprise environment, preferably in an educational setting.
• Excellent interpersonal, communication and customer service skills, with the ability to explain technical information to users with varying levels of technical experience.
• Ability to work independently and as part of a team, prioritize support requests and recognize when an issue requires escalation.
• Experience using an issue-tracking or service management application.
• Experience configuring and troubleshooting personal computer operating systems, including Windows and macOS.
• Experience installing and configuring applications and operating systems, both manually and using deployment tools.
• Experience with endpoint management tools, such as Microsoft Endpoint Configuration Manager (MECM) or Microsoft Intune.
• An understanding of Active Directory, Group Policy, security groups and file permissions.
• Experience supporting productivity applications, including Microsoft 365.
• Basic knowledge of wired and wireless network connectivity and troubleshooting.
• Experience identifying and responding to viruses and malware.
• An understanding of information technology security and privacy practices, and the importance of following organizational policies and procedures.

Employee Type: Temporary
Position Number: 10917967

Classification: OSSTF/TARA, District 35 Salary: Band 5
OSSTF/TARA Wage Grid

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 11/05/2026
Close Date: 11/19/2026