IT Support Analyst (Intune/Windows) - short term

Our client is seeking a contract based IT Support Analyst to assist with Windows device management, Microsoft Intune enrollment, endpoint patching, and Level 1 help desk support.

Duration: 6 weeks to start

Location: Onsite - downtown Toronto

Responsibilities:

Microsoft Intune & Windows Device Management

• Enroll and configure Windows laptops in Microsoft Intune.
• Support the transition of existing Active Directory-joined devices to Intune-based endpoint management.
• Assist with Microsoft Entra ID device registration or joining, where required.
• Troubleshoot device enrollment, compliance policies, configuration profiles, and application deployments.
• Configure and maintain Windows laptops according to organizational security and management standards.
• Work with internal IT staff to coordinate device enrollment and migration activities.

Endpoint Patching & Application Updates

• Coordinate directly with employees to schedule laptop maintenance and updates.
• Install and validate Windows operating system updates, security patches, and application upgrades.
• Ensure Google Chrome and other business applications are updated to approved versions.
• Identify devices with outstanding patches and remediate compliance issues.
• Track device update progress and maintain accurate records of completed work.
• Troubleshoot issues arising from software updates or device configurations.

Level 1 IT Support

• Respond to incoming help desk requests and provide timely technical assistance.
• Troubleshoot Windows, Microsoft 365, hardware, software, and connectivity issues.
• Support laptop setup, user onboarding/offboarding, and application installations.
• Assist with user account access, password resets, and basic authentication issues.
• Escalate complex technical problems to appropriate IT resources.
• Document incidents, resolutions, and support activities.

Requirements

Must-Have Qualifications

• 2+ years of hands-on IT desktop support or help desk experience.
• Practical experience with Microsoft Intune, including Windows device enrollment, configuration, and troubleshooting.
• Experience supporting Windows 10/11 laptops in an enterprise environment.
• Familiarity with on-premises Active Directory and Microsoft Entra ID.
• Experience with Windows OS updates, application patching, and endpoint maintenance.
• Strong troubleshooting skills across Microsoft 365, Windows devices, and common business applications.
• Excellent communication, organization, and customer service skills.
• Ability to work independently and provide hands-on onsite support.
• Availability to work onsite in downtown Toronto, ideally five days per week.

Nice-to-Have Qualifications

• Experience transitioning Windows devices from on-premises AD management to Intune-based management.
• Experience with Microsoft Entra ID Join, Hybrid Join, or Windows Autopilot.
• Familiarity with Group Policy (GPO) and Intune configuration policies.
• Experience with Microsoft Defender and endpoint security compliance.
• Basic PowerShell scripting experience.
• Experience supporting IT operations in a small or midsized organization.