ITS Assistant Manager

Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without people who build, design, and support it. We’re looking for an ITS Assistant Manager to join our scaling organization.

What’s important to us:

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Ownership, Teamwork.

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned ITS Assistant Manager to join in our Information Technology Services team at our Markham headquarters. Take part in joining an exciting career in a booming industry!

Overview:

Pacific Smoke International is seeking an experienced and driven ITS Assistant Manager to support the ITS Director in managing daily ITS operations, enterprise applications, infrastructure, cybersecurity, and business technology initiatives.

This role plays a critical part in ensuring the reliability, security, and continuous improvement of the company’s technology ecosystem, with a strong focus on NetSuite ERP, data analytics, and enterprise systems integration. The ideal candidate combines operational leadership with hands-on technical expertise and strong business process understanding.

You will work closely with cross-functional departments to enhance operational efficiency, support data-driven decision-making, and maintain scalable, secure, and high-performing ITS environments.

Key Responsibilities:

• Assist the ITS Director in overseeing daily ITS operations, service delivery, and infrastructure management
• Lead operational support and continuous improvement initiatives for NetSuite ERP across finance, supply chain, warehouse, sales, and operations teams
• Partner with business stakeholders to optimize ERP workflows, reporting, dashboards, and system integrations
• Support enterprise data analytics initiatives, including data governance, reporting automation, KPI dashboards, and business intelligence solutions
• Collaborate with leadership teams to improve data visibility, operational reporting, and decision-making capabilities
• Manage and support networking and cybersecurity platforms, including Cato SASE
• Oversee incident management, escalations, root cause analysis, and operational issue resolution
• Support Microsoft 365, Entra ID (Azure AD), endpoint management, and enterprise collaboration platforms
• Coordinate with external vendors, consultants, and technology partners
• Assist in planning and executing ITS projects, upgrades, implementations, and process improvement initiatives
• Maintain ITS documentation, operational procedures, security standards, and compliance practices
• Help drive automation, systems integration, and operational efficiencies across the organization
• Provide leadership and guidance to ITS support staff and external support resources

Qualifications and Skills:

• 5+ years of experience in ITS operations, enterprise systems, or infrastructure management
• Strong hands-on experience with NetSuite ERP administration, support, or optimization
• Experience supporting ERP-driven business operations, reporting, and workflow automation
• Solid understanding of data analytics, reporting tools, business intelligence platforms, and data visualization
• Experience with enterprise networking and security technologies, including SASE or SD-WAN solutions such as Cato Networks
• Strong knowledge of Microsoft 365, Entra ID (Azure AD), endpoint management, and cybersecurity best practices
• Excellent troubleshooting, organizational, and project coordination skills
• Strong communication skills with the ability to work effectively across technical and business teams
• Ability to manage multiple priorities in a fast-paced operational environment

Preferred Qualifications

• Experience in distribution, logistics, retail, or supply chain environments
• Familiarity with Power BI, SQL, ETL processes, or analytics platforms
• Experience with systems integration, APIs, and business process automation
• Knowledge of ITIL service management practices
• Relevant certifications in Microsoft, NetSuite, networking, or cybersecurity technologies are considered an asset

What you can expect from Pacific Smoke International:

At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:

• A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus
• Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Threeweeks of Vacation
• Hybrid work
• Awards for top performers and employee tenure
• A unique opportunity to build, grow and leave your impact on the industry
• To work with a group of people who are humble, supportive, and care about our customers
• Product at distributor pricing to all employees
• Company events
• EAP (Employee Assistance Program) Program

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.

While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.