Posted 18 days ago
IVR Application Developer – Cisco CVP/ Amazon Connect
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring an IVR Application Developer in Toronto, ON, on a hybrid schedule of 4 days in the office. The developer builds DTMF IVR applications on Cisco CVP, integrating them with Java backends, REST APIs, and UCCE routing and agent desktops.
Responsibilities:
- Develop DTMF IVR applications on Cisco CVP
- Integrate CVP with Java backends and REST APIs
- Connect IVR with UCCE routing scripts and agent desktops
- Build customer self-service solutions
Requirements summary:
- 4+ years of DTMF IVR development in CVP
- Java development with client backend integrations
- Knowledge of UCCE / ICM and Finesse
- AWS Amazon Connect is a plus
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 4+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
IVR Application Developer – Cisco CVP / Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required
• 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
• Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
• Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
• Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
• Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
• Strong knowledge of AWS Amazon Connect is a plus.
Journal
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