Posted 2 days ago
Junior Associate Director, Operations Training
@ MUFG Investor Services
Toronto, Ontario
Overview
MUFG Investor Services is hiring a Junior Associate Director, Operations Training, a full-time hybrid role. The role designs, delivers and continuously improves operational training programmes for global operations teams. The posting requires a bachelor's degree, 4+ years of fund administration or investor operations experience, and professional training qualifications are desirable.
Pay:
$68,250–$100,100 a year
Responsibilities:
- Design and deliver operations training programmes
- Deliver instructor-led and virtual training sessions
- Develop and maintain training materials and SOPs
- Track training completion and effectiveness metrics
- Onboard new operations hires
Requirements summary:
- Bachelor's degree in business, finance, operations or L&D
- 4+ years fund admin or investor operations experience
- Professional training qualifications desirable (CIPD, Train-the-Trainer)
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Finance, Operations, Learning & Development |
Summary and details written by AI from the posting; the employer’s posting is the authority.
MUFG Investor Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We are a global leader in asset servicing and operational transformation—built for alternatives.
Full company description
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, business process outsourcing, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody and depositary solutions, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.
- LinkedIn followers
- 159,464
- People associated on LinkedIn
- 1,973
- Reported office locations
- 1221 Avenue of the Americas, New York, US
- 12 Leeson Street Lower, Dublin, County Dublin, IE
- 805 King Farm Blvd, Rockville, MD 20850, US
- 69 Pitts Bay Road, Pembroke, HM 08, BM
- 227 Elgin Avenue, Grand Cayman , KY1 1107, KY
- 325 N St Paul St, Dallas, Texas 75201, US
- 1601 Lower Water St, Halifax, Nova Scotia B3J, CA
- 2 Hill Street, St. Helier, JE1 4FS, JE
- 24 Lombard Street, London, England, GB
- 287-289 Route d'Arlon, Luxembourg, L- 1150, LU
- 135B Matheson Blvd. W, Unit 100, Mississauga, Ontario L5R 3L1, CA
- 350 California St, San Francisco, California, US
- 50 Raffles Place, Singapore, Singapore 048623, SG
- 154 University Avenue, Suite 700, Toronto, Ontario M5H 3Y9, CA
- 1st Floor, Office No. 11, Emelle Building, 135 Arch, Makarios III Avenue, Limassol, Cyprus 3021, CY
- c/o Tricor Services Limited, Level 54, Hopewell Centre, 183 Queen's Road East, Hong Kong, Hong Kong, HK
- Business categories
- Banking
- Asset Management
- Financial Services
- Other recorded names
- MUFG Investor Services
- Specialties
- Regulated Funds
- Hedge Funds
- Real Estate
- Real Assets
- Private Equity and Private Debt
- Fund of Hedge Funds
- Foreign Exchange
- Securities Lending
- Banking & Liquidity Solutions
- ESG and Regulatory Reporting
- Custody and Depositary
- Middle Office Outsourcing
- Fund Administration
- Trustee
- Debt Services
- Fund Financing
- Foreign Exchange Overlay
- Asset Servicing
- Regulatory Reporting Services
- Post Trade Operations
- Banking
- Payments
- Venture Capital
- and Infratructure
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, business process outsourcing, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody and depositary…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | New York |
| Organization type | Public Company |
| Specialties | Regulated FundsHedge FundsReal EstateReal AssetsPrivate Equity and Private DebtFund of Hedge FundsForeign ExchangeSecurities LendingBanking & Liquidity SolutionsESG and Regulatory Reporting |
| Open jobs on Jobsy | 40 |
| View page |
Company Description
About MUFG Investor Services:
Experience something Brilliantly Different with a career with MUFG Investor Services.
Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing.
We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.
#LI-Hybrid
Job Description
This role is responsible for the design, delivery, and continuous improvement of operational training programmes and high-quality content, across global operations teams. The role ensures employees are equipped with the knowledge, skills, and behaviours required to operate effectively, compliantly, and consistently, while supporting operational excellence, regulatory adherence, and strategic change initiatives
- Support the onboarding of newly hired employees and the ongoing development and training of Operations staff.
- Work in partnership with Operations teams to help improve the standard of operational training globally, ensuring content is high quality, engaging, audience-appropriate, and aligned to defined learning objectives. This includes supporting the rollout of global training programmes, digitisation of content, and alignment of operational training deliverables across regions.
- Support the design, delivery, and ongoing maintenance of operations training programmes in line with business and regulatory requirements.
- Deliver instructor-led and virtual training sessions for operational teams as required.
- Assist in the development, review, and upkeep of training materials, SOPs, and supporting learning documentation.
- Track and report on training completion, learner feedback, and training effectiveness metrics.
- Ensure all training documentation is accurate, appropriately controlled, and audit-ready.
- Contribute suggestions and improvements to training approaches, tools, and delivery methods.
- Escalate training-related risks, issues, or capacity concerns to senior training leadership in a timely manner.
Qualifications
- Bachelor’s degree in Business, Finance, Operations, Learning & Development, or a related discipline
- 4+ years Fund Admin or Investor Operations experience
- Professional training or learning qualifications desirable (e.g. CIPD, Train-the-Trainer, instructional design certification)
Additional Information
What’s in it for you to join MUFG Investor Services?
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
So, why settle for the ordinary? Apply now for a Brilliantly Different career.
We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.
All AI recommendations are reviewed by our recruitment team before any decisions are made.
More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.
This is a backfill position.
MUFG is an equal opportunity employer.
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