Posted 13 days ago
Junior Telephone Adjuster
@ Optimum General Insurance
North Bay, Ontario
Overview
Optimum General Insurance is hiring a junior telephone adjuster for its Claims team in North Bay. The role handles claims from notification to resolution, including investigation, coverage review and settlement negotiation. The posting states a full-time, hybrid position with three office days per week.
Responsibilities:
- Investigate and manage policyholder claims
- Review policy coverage and claim eligibility
- Negotiate and settle claims within authority
- Communicate with insureds, brokers and third parties
- Maintain accurate claim documentation
Requirements summary:
- College diploma or university degree
- Knowledge of Property & Casualty insurance
- Proficiency in Microsoft Word and Excel
- Strong communication and analytical skills
- Accurate keyboarding and attention to detail
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required), Bachelor’s degree (required) |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Optimum General Insurance
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Junior Telephone Adjuster
Optimum Insurance is looking for a Telephone Adjuster to join our Claims team in North Bay.
Reporting to the Assistant Vice President,Claims you will play a key role in delivering exceptional customer service by managing claims from initial notification through to resolution. You will investigate losses, review policy coverage, assess claims, negotiate settlements, and ensure a positive experience for our policyholders throughout the claims process.
This role offers an excellent opportunity for individuals interested in developing their career in claims while working in a collaborative and supportive environment.
What You'll Do
- Investigate and manage claims submitted by policyholders.
- Review policy coverage and determine claim eligibility.
- Gather and analyze information required to assess and resolve claims.
- Communicate with insureds, brokers, third parties, vendors, and authorities as required.
- Negotiate and settle claims within established authority levels.
- Maintain accurate documentation and claim files.
- Provide professional, timely, and empathetic customer service throughout the claims process.
- Collaborate with team members while managing your own workload effectively.
What We're Looking For
- College diploma or university degree.
- Knowledge of the Property & Casualty insurance industry.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Ability to work both independently and as part of a team.
- Accurate computer and keyboarding skills with strong attention to detail.
Asset Qualifications
- Bilingualism (English and French) is an asset
- Enrollment in or completion of the CIP (Chartered Insurance Professional) designation.
- Previous claims handling or insurance experience.
Why Join Optimum?
At Optimum Group, we are proud to be a wholly owned Canadian company with international operations and a people-first culture.
We offer:
- Flexible working hours
- Hybrid work model (3 days in office)
- Centrally located offices accessible by public transit
- Competitive compensation package
- Strong commitment to work-life balance
- Employee-focused culture with high engagement
- Monthly team-building and social activities
Join a company where your expertise is valued, your growth is supported, and your contributions make a real impact.
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