Key Account Manager

"Here we grow again."

Highlight Motor Group is one of the largest and fastest growing transportation companies in the GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth, we are seeking experienced, professional, energetic, and goal-oriented individuals to complement our organization.

Highlight Motor Group offers an exciting, fast-paced environment that has ideal positions for someone looking for a REAL career move. To work for Highlight Motor Group, you must have great people skills, communicate well, have a team-oriented personality, and possess the desire to set and achieve goals. As our company continues to expand, we are looking for candidates who are highly motivated and driven by the opportunity for career advancement in a family-like working environment.

Job Description:

We are seeking a customer-focused and results-driven Key Account Manager / Inside Sales professional to manage and grow a portfolio of strategic customer accounts.

This role is responsible for building strong customer relationships, leveraging data and market insights to uncover growth opportunities, and driving revenue expansion within existing accounts. The successful candidate will act as a trusted advisor to clients while collaborating with internal departments to ensure exceptional service delivery and long-term customer success.

The Key Account Manager / Inside Sales will play a critical role in identifying trends, understanding customer transportation needs, and proactively recommending solutions across Highlight Motor Group's transportation, warehousing, and logistics services.

What We Offer:

• Above industry average salary plus performance-based bonus opportunities
• Direct access to senior leadership for support, coaching, and career development
• Asset-backed logistics company with more than 900 trucks and 2,500 trailers supporting customers across Canada and the USA
• Defined growth and advancement opportunities
• Company paid benefits package (zero co-pay)
• Dynamic, team-oriented, and fast-growing environment
• Employee recognition programs and team events

Responsibilities:

• Manage and develop a portfolio of existing strategic customer accounts
• Build strong relationships with key decision-makers and stakeholders across assigned accounts
• Serve as the main point of contact for opportunities, account-related projects, and client inquiries.
• Conduct regular account reviews to understand customer objectives, challenges, and growth opportunities
• Analyze customer shipping patterns, business trends, and transportation needs to identify opportunities for account expansion
• Make proactive solutions for logistics, warehousing, and transportation options that benefit clients.
• Increase revenue within existing accounts through cross-selling and upselling HMG's service offerings
• Utilize customer insights and business intelligence to support strategic account planning
• Collaborate with Pricing, Operations, Customer Service, and Sales teams to deliver customer solutions
• Maintain accurate account activity, opportunity tracking, and customer information within HubSpot CRM
• Monitor customer performance metrics, service levels, and account profitability
• Address customer concerns and coordinate resolutions in a timely and professional manner
• Develop and execute account growth strategies aligned with customer objectives and company goals
• Create and deliver reports, presentations, and business reviews to clients and executives.
• Stay informed on market trends, competitive activity, and industry developments
• Promote a culture of accountability, customer success, and ongoing improvement

Requirements:

• 5+ years of experience in Key Account Management, Account Development, Customer Success, Logistics Sales, or a related role
• Transportation, logistics, freight brokerage, warehousing, or 3PL experience required
• Proven ability to grow and retain customer accounts
• Strong consultative selling and relationship management skills
• Experience analyzing customer data and utilizing insights to support business growth
• Excellent communication, negotiation, and presentation abilities
• Strong organizational and time-management skills
• Ability to identify customer challenges and develop effective solutions
• Experience using CRM platforms such as HubSpot, Salesforce, or similar systems
• Self-motivated with a high level of accountability and initiative
• Ability to work independently while collaborating effectively with internal teams
• Strong attention to detail and commitment to delivering exceptional customer experience

Preferred Qualifications:

• Experience supporting cross-border transportation, LTL, FTL, warehousing, or integrated logistics solutions
• Advanced Excel, reporting, or business analytics experience
• Experience conducting customer business reviews and account planning activities
• Bachelor’s degree in business, Logistics, Supply Chain, or a related field

Why Join Highlight Motor Group?

At Highlight Motor Group, we believe growth comes from strong partnerships, innovative thinking, and exceptional service. As a Key Account Manager / Inside Sales, you will have the opportunity to make a direct impact on customer success while helping drive the continued growth of one of North America's fastest-growing transportation companies.

Please note that only candidates selected for an interview will be contacted.