Posted 10 days ago
Kiehl's Keyholder
@ L'Oréal
Vancouver, British Columbia
SIGNALS
Overview
L'Oréal is hiring a full-time Keyholder for its Kiehl's store to assist the Store Manager and Assistant Store Manager in reaching store sales goals. The role combines customer service, product advice, sales, point-of-sale support, merchandising and opening and closing procedures. Benefits include monthly sales bonus potential on top of an hourly base wage and a quarterly gratis allocation.
Responsibilities:
- Deliver personalized customer service and product advice
- Generate sales and support link-selling
- Support POS activities and enforce company policies
- Maintain store merchandising, cleanliness and product availability
- Record customer complaints and open and close the store
Requirements summary:
- High school diploma or GED required
- Retail or cosmetics experience preferred
- Prior keyholder experience preferred
- Flexible availability including nights and weekends
- English mandatory, second language an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 25 lb · computer low |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Performance bonus, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
L'Oréal
| Field | Value |
|---|---|
| Open jobs on Jobsy | 14 |
Job description
Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!
We have an exciting opportunity to join the Kiehl’s family as a Keyholder. This position is responsible for assisting Store Manager and Assistant Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team.
Why Kiehl’s
We have an exciting opportunity to join the Kiehl’s family as a Keyholder. This position is responsible for assisting Store Manager and Assistant Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team.
Why Kiehl’s
- Monthly sales bonus potential on top of hourly base wage
- Generous quarterly gratis allocation
- Clear career growth opportunities
- Deliver best-in-class experience to customers to create an unforgettable customer experience.
- Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice
- Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling.
- Support daily operations at point of sales (POS) activities.
- Enforce company policies and procedures.
- Follow brand CRM procedures to recruit and retain customers.
- Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability
- Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager
- Communicate to Store Manager useful information about competition, clients or all other key events.
- Perform open and closing procedures for the store.
- Attend all scheduled shifts.
- Retail and/or cosmetic experience preferred
- Prior key holder experience preferred
- Customer service experience
- Great communication skills
- Diligent and responsible attitude
- Analytical skills
- Basic computer skills
- Must be willing to work flexible hours and to work nights and weekends
- High School Diploma or GED required
- Must be 18 years or older
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
- English mandatory, second language an asset
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