Posted 4 months ago
L3 Hyland OnBase Production Support Engineer
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring an L3 Hyland OnBase Production Support Engineer to resolve critical incidents escalated from L2 teams, lead root cause analysis, and run OnBase upgrades, releases and integrations. The role requires 8+ years of experience and deep OnBase, SQL and ITIL skills.
Responsibilities:
- Resolve critical and complex incidents escalated from L2 teams
- Lead root cause analysis and implement permanent fixes
- Design and implement OnBase configurations and performance tuning
- Lead production releases and stabilization activities
- Guide L1 and L2 teams and drive SLA adherence
Requirements summary:
- 8+ years of experience required
- Deep expertise in Hyland OnBase administration, workflow, Unity and integration
- Strong SQL and database troubleshooting skills
- Experience with APIs, web services and middleware
- Knowledge of ITIL incident, problem and change management
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-07-13
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 8+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years
Must Have Technical/Functional Skills
• Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration
• Strong SQL and database troubleshooting skills
• Experience in enterprise application architecture and support models
• Experience with integration technologies including APIs, web services, and middleware
• Knowledge of ITIL-based incident, problem, and change management
Preferred Skills
• Experience in Insurance / Financial Services environments
• Exposure to OnBase migration, modernization, or transformation programs
• Experience with automation and scripting including PowerShell and batch jobs
• Experience with performance tuning and system scalability
Roles & Responsibilities
L3 Incident & Problem Management
• Resolve critical and complex incidents escalated from L2 support teams
• Lead root cause analysis (RCA) and implement permanent fixes
Platform Engineering & Optimization
• Design and implement OnBase configurations, performance tuning, and system improvements
• Handle upgrades, patching, and system enhancements
Architecture & Integration Support
• Provide SME support for integrations including APIs, middleware, and upstream systems
• Define best practices for document workflows and automation
Release & Change Governance
• Lead production releases, deployment strategies, and stabilization activities
• Ensure change compliance and risk mitigation
Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, and improve MTTR
• Drive SLA adherence and continuous service improvement
Outcome Focus
• Improve system resilience and reduce critical incidents
• Enable faster resolution of complex issues
• Optimize OnBase performance and scalability
• Ensure strong governance and release stability
Essential Skills
• Hyland OnBase Architecture
• OnBase Administration
• OnBase Workflow
• OnBase Unity
• Enterprise Content Management (ECM)
• APIs and Middleware Integrations
• SQL and Database Troubleshooting
• Root Cause Analysis (RCA)
• Problem Management
• Workflow Optimization
• Automation
• Migration and Upgrade Support (OnBase → Appian / CP4BA)
Journal
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