Posted 3 days ago
Lead Automation Tester
@ Insight Global
Toronto, Ontario
Overview
Insight Global is hiring a contract Lead Automation Tester to drive IVR and contact centre automation testing, own test planning and regression coverage, and lead status meetings with technical and business stakeholders. The role stays hands-on with automation and directs other automation and testing resources. Required skills include test automation, contact centre IVR/DTMF automation with tools such as CR Velocity, and defect triage.
Pay:
From $51 an hour
Responsibilities:
- Lead the IVR and contact centre automation testing effort
- Own test planning and testing artifacts
- Develop and maintain regression test cases
- Identify, prioritize and track defects
- Lead testing meetings and report status
Requirements summary:
- Strong test automation experience
- Contact centre IVR/DTMF automation experience with tools such as CR Velocity
- Experience leading test planning and testing strategy
- Experience creating test plans, test cases and regression suites
- Strong communication with technical and business stakeholders
- Experience directing other automation and testing resources
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Software development |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
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Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- Other recorded names
- Insight Global
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- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 275 |
| View page |
Strong test automation experience
Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity
Experience leading test planning and overall testing strategy
Experience creating and owning testing artifacts, including:
- Test plans
- Test scenarios and test cases
- Regression test suites
- Defect documentation and tracking
Experience supporting defect identification, triage, and resolution
Ability to lead meetings and communicate testing progress, risks, issues, and next steps
Strong communication skills with both technical and business stakeholders
Experience providing direction and guidance to other automation/testing resources
Nice to Have Skills & Experience
Genesys Cloud or other CCaaS platform
Job Description
Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders.
The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team
Key responsibilities include the below:
Lead the overall IVR/contact centre automation testing effort
Own test planning and ensure the appropriate testing artifacts are created
Develop and maintain regression test cases
Help identify, document, prioritize, and track defects
Lead testing meetings and communicate status to stakeholders
Coordinate the work of automation engineers and ensure testing activities stay on track
Remain hands-on with automation where needed
Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle
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