Posted 4 days ago
Lead, Business Operations - Payward Services
@ Kraken
Remote in Canada
Overview
Kraken, through its Payward Services platform, is hiring a Lead, Business Operations to act as the operating generalist for PWS leadership. The role runs the business cadence, drives partner launch readiness, automates manual work with AI and integrations, and leads cross-functional strategic projects. The posting states full-time employment; it does not state pay, location or work arrangement.
Responsibilities:
- Run PWS business cadence, planning and leadership updates
- Build and improve partner launch process
- Automate manual work with AI and integrations
- Bring new products and acquired businesses onto operating rhythm
- Lead cross-functional strategic projects
Requirements summary:
- 4+ years in BizOps, RevOps, Strategy or similar
- In-house experience at payments, fintech or crypto company preferred
- Track record of owning processes end to end
- Use of AI tools, scripts or no-code automation
- Clear communication across Sales, leadership and Engineering
- Comfort with data and attention to detail
Tools & skills
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Business operations |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kraken
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Own the power of your money. Crypto, stocks, futures and more — since 2011.
Full company description
Kraken helps people own the power of their money. Founded in 2011, we're one of the world's longest-standing crypto platforms, now offering crypto, stocks, futures, staking, payments and more. Trusted by millions of institutions, professional traders, and consumers across 190+ countries. Built on the belief that everyone should own the power of their money, Kraken has been a category leader in crypto since 2011. We've grown into a global financial platform offering crypto, stocks, futures, staking, payments and institutional infrastructure — all on a single foundation built for the future of finance. Our product lineup: — Kraken: the world's leading hybrid investment platform, built for the future of finance from the ground up — Kraken Pro: the all-in command center that unleashes your trading potential — Krak: the next-generation money platform that turns every type of asset into usable money Proof of Reserves since 2014. Assets held 1:1. Trusted by 13M+ people, thousands of institutions, and a growing community of developers building on Kraken rails. Our mission: accelerate the global adoption of crypto so everyone can achieve financial freedom and inclusion. Risk Disclosure: https://www.kraken.com/en-ca/social-media-disclosure
- LinkedIn followers
- 280,559
- People associated on LinkedIn
- 1,093
- Reported office locations
- Remote First, US
- Business categories
- Cryptocurrency
- Blockchain
- Stock Exchanges
- Asset Management
- Personal Finance
- Bitcoin
- FinTech
- Trading Platform
- Financial Services
- Financial Exchanges
- Ethereum
- Other recorded names
- Kraken
- Specialties
- Bitcoin
- Litecoin
- Dogecoin
- Ethereum
- Cryptocurrency
- Digital Assets
- Virtual Currency
- Markets
- Security
- Financial Services
- Wallet
- Compliance
- Blockchain
- Index
- Parachain Auctions
- Staking
- Proof of Reserves
- and NFT
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,630,550,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Kraken helps people own the power of their money. Founded in 2011, we're one of the world's longest-standing crypto platforms, now offering crypto, stocks, futures, staking, payments and more. Trusted by millions of institutions, professional traders, and consumers across 190+ countries. Built on the belief that everyone should own the power of their money, Kraken has been a category leader in crypto since 2011…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Remote First |
| Organization type | Privately Held |
| Year founded | 2011 |
| Specialties | BitcoinLitecoinDogecoinEthereumCryptocurrencyDigital AssetsVirtual CurrencyMarketsSecurityFinancial Services |
| Open jobs on Jobsy | 30 |
| View page |
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
The team
Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.
As a Lead, Business Operations, you’ll be the operating generalist for PWS. Your core is partner launch and the operating rhythm behind the business, and from there you’ll take on whatever PWS needs to scale: launch readiness, operating cadence, reporting, and strategic projects with leadership. You’ll report to the head of PWS Business Operations and work with Sales, Finance, Product, Engineering, Legal, and Compliance, and the outcomes are yours. This is a builder role for someone who sees a broken process, fixes it, and keeps it running without being asked.
The opportunity
Act as the operating partner to PWS leadership: run the business cadence, including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing
Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
Improve how partners launch, working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
Bring new products and acquired businesses onto the PWS operating rhythm
Lead strategic and cross-functional projects that don’t fit neatly into a single team but are critical to PWS’s success
What you bring
4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company. Consulting experience is welcome alongside in-house work, not instead of it
A track record of owning a process end to end and driving it to done: you’ve taken something messy, built the system, and kept it running without anyone chasing you
Range: you’re as comfortable building a launch plan as you are automating a workflow, and you enjoy switching between them
A builder’s instinct: you’ve used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to
Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
Comfort with data and rigorous attention to detail
Self-starter who creates the roadmap when one doesn’t exist
Nice to haves
Background in payments, card programs, or crypto infrastructure
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Our commitment
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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