Posted 3 days ago
Lead Field Service Technician
@ Intelligrated
Calgary, Alberta
Overview
Intelligrated is hiring a Lead Field Service Technician in Columbus, Ohio, to lead and manage a team of field service technicians. The role involves overseeing service delivery, providing technical support on complex issues, and running training, with a night shift Monday to Thursday from 3:00 PM to 11:30 PM plus overtime. Candidates need at least 2 years of field service experience and conveyor background.
Responsibilities:
- Oversee field service operations and schedule technicians
- Provide technical support on complex issues, remotely and on site
- Collaborate with cross-functional teams on customer solutions
- Conduct training for technicians and customers
- Ensure compliance with policies and regulations
Requirements summary:
- At least 2 years of field service engineering experience
- Strong technical expertise in field service technologies
- Conveyor background experience
- Excellent leadership and team management skills
- Bachelor's degree in engineering or related field preferred
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Maintenance & repair |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 30 |
| Schedule | evening, overtime |
| Travel | ground: moderate |
| Work setting | Warehouse, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Education | Bachelor’s degree (preferred), Master’s degree (preferred) |
| Fields of study | Engineering, Related technical field |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Intelligrated
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
End-to-end warehouse automation systems, software, and services built to deliver performance at scale.
Full company description
Intelligrated helps distribution centers move with more speed, confidence and control. We design, manufacture, integrate and support warehouse automation systems, software and lifecycle services built for complex operations. Our portfolio helps customers increase throughput, reduce downtime and grow without replacing what already works. Trusted by leading brands across retail, e-commerce, logistics and manufacturing, Intelligrated brings deep engineering expertise, proven integration experience and 724 granted patents to operations that can’t afford to slow down. And we stay with customers long after systems go live, helping protect uptime, extend asset life and get more value from automation investments over time.
- LinkedIn followers
- 1,843
- People associated on LinkedIn
- 453
- Reported office locations
- 7901 Innovation Way, Mason, Ohio 45040, US
- Other recorded names
- Intelligrated
- Profile identifies a recruitment agency
- No
Intelligrated helps distribution centers move with more speed, confidence and control. We design, manufacture, integrate and support warehouse automation systems, software and lifecycle services built for complex operations. Our portfolio helps customers increase throughput, reduce downtime and grow without replacing what already works. Trusted by leading brands across retail, e-commerce, logistics and…
| Field | Value |
|---|---|
| Industry | Transportation, Logistics, Supply Chain and Storage |
| Company size | 1,001-5,000 employees |
| Headquarters | Mason, Ohio |
| Organization type | Privately Held |
| Year founded | 2001 |
| Open jobs on Jobsy | 4 |
| View page |
Company Description
Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.
Job Description
Lead Field Service Technician
Nigth shift Monday to Thursday from 03:00 PM to 11:30 pm - Over time.
As a Lead Field Service Technician here at Intelligrated, you will have the opportunity to lead and manage a team of field service technicians, providing technical guidance and support. Your expertise and leadership will drive the success of our field service operations, ensuring efficient and effective service delivery to our customers.
You will report directly to our 1 and you’ll work out of our Columbus, Ohio location .
In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization by leading a team, overseeing service delivery, and ensuring technical excellence.
KEY RESPONSIBILITIES
- Oversee field service operations, ensuring efficient and effective service delivery.
- Assign and schedule field service technicians to meet customer demands and service level agreements.
- Provide technical expertise and support for complex technical issues, both remotely and on-site.
- Collaborate with cross-functional teams to develop and implement solutions for customer needs.
- Conduct training sessions for field service technicians and customers.
- Stay updated with industry trends and advancements, and provide recommendations for improvement.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Qualifications
YOU MUST HAVE
- Minimum of 2 years of proven experience in field service engineering, with a focus on complex technical solutions.
- Strong technical knowledge and expertise in relevant technologies related to field service operations.
- Excellent leadership and team management skills to guide and support technicians effectively.
- Ability to manage and prioritize multiple projects and tasks efficiently.
- Experience in driving process improvements and implementing best practices in field service.
- Conveyor background experience
WE VALUE
- Bachelor's degree in Engineering or a related field; Master's degree preferred.
- Strong leadership and mentoring skills.
- Ability to work independently and make sound decisions.
- Continuous learning mindset and willingness to stay updated with industry advancements.
- Results-oriented approach and ability to drive projects to successful completion.
- Strong problem-solving and analytical abilities.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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