Posted 16 days ago
League Associate - JAM Sports Niagara
@ JAM
Niagara, Ontario
Overview
JAM is hiring a full-time League Associate to lead on-the-ground execution of recreational sports leagues in the Niagara region. The role involves regular evening and weekend game-night presence, handling player inquiries, and working with venue partners. The posting states a salary of $45,000 to $50,000 annually, depending on experience, plus benefits after 3 months.
Responsibilities:
- Attend games 2 to 4 nights a week and resolve on-site issues
- Answer player inquiries by email, phone and onsite
- Ensure leagues run on time and by the rules
- Work with venue partners, referees and coaches
- Help fill leagues and capture community moments
Requirements summary:
- 1 to 2+ years in sport operations, events, hospitality or customer service
- 1+ year coaching or supervising part-time staff
- Experience as an adult recreation league player
- Valid driver's license and own vehicle
- Based in Niagara or nearby
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Management experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: minimal |
| Work setting | Outdoors, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required, own vehicle |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
JAM
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
JAM is your one-stop shop for all things PLAY! Whether you're looking to join recreational sports leagues across North America or plan a hilarious corporate team-building event, JAM does it all! We’re looking for a new teammate to help us deliver unforgettable experiences as we connect more people through play than ever before.
Our Core Values:
- Chase the Vision
- Deliver What You Promise
- Take Pride in What You Do
- Get Shit Done
- Treat Everyone Like Your Best Friend
- Find a Better Way
MISSION: Deliver a consistently fun, organized, and reliable league experience by leading on-the-ground execution in the Niagara region.
JOB RESPONSIBILITIES
- Player experience. Be at games 2 to 4 nights a week, rotating so you see every venue and League Ambassador regularly. Spot and fix on-site issues so every player feels welcomed, supported and excited to come back.
- Player inquiries. Take the lead on answering player inquiries (email, phone, onsite), resolving issues as quickly as possible.
- Smooth league nights. Help ensure leagues are organized, on time and played by the rules, especially during season launches and playoffs
- Venue and on-site relationships. Work with venue partners, referees, coaches and on-site staff to solve problems and build trust.
- Operational reliability. Assist with schedule changes, cancellations, equipment, t-shirts and logistics when required.
- Retention and growth. Help fill leagues, flag new venue opportunities, and capture photos and moments that build community.
- Other regions. Lend a hand to other regions when needed.
QUALIFICATIONS
- Experience: 1 to 2+ years in sport operations, events, hospitality, recreation or customer service. Front-line, evening-shift experience is a plus.
- Been a player: You’ve played in an adult rec league and know what makes one feel well run. Working knowledge of a variety of sports rules and formats is an asset.
- Staff leadership: 1+ year coaching or supervising part-time staff. You hold the standard without being their buddy or their drill sergeant.
- Customer service: You handle complaints and tough conversations by email, phone and in person, and resolve them without escalating.
- Numbers: Comfortable making decisions based on numerical data.
- Connector: You can walk into a bar, gym or local business and start a conversation. Sales or partnership experience is an asset.
- Self-starter: You work independently and don’t need to be micromanaged.
- Requirements: Based in Niagara (or nearby) with a valid driver’s license and access to your own vehicle.
HOURS AND COMPENSATION
- Full-time, salaried position with benefits.
- Varied working hours. Some days will be 9am to 5pm while other days will be 1pm to 9pm.
- Monday – Friday. Occasional weekend events, with time off in lieu or additional pay.
- $45,000 to $50,000 annually, depending on experience.
- 10 vacation days and 10 personal days to start.
- Full benefits after 3 months, plus the company RRSP matching program.
- Complimentary league play.
- GO PLAY Days in the summer, our version of summer hours: bank your Friday afternoon hours elsewhere in the week, book it with your team lead, and go play.
Application deadline is Friday, November 13th at 10:00 EST.
JAM Is For Everyone
We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, colour, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.
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