Posted 2 days ago
Legal Operations Associate
@ Dropbox
Remote in Canada
Overview
Dropbox is hiring a Legal Operations Associate to manage and optimize the legal team's systems, workflows and technology, including JSM, Confluence, Ironclad and Spellbook. The role covers process design, KPI reporting, vendor and outside counsel oversight, and cross-functional coordination. Pay is CAD $102,000 to $138,000.
Responsibilities:
- Design and lead legal team workflows and processes
- Implement and manage legal technology tools
- Drive legal KPIs, reporting and dashboards
- Support the rollout of Legal's front door in JSM
- Oversee outside counsel and legal vendor engagements
Requirements summary:
- 3+ years in legal operations or project management
- Tech industry experience strongly preferred
- Familiarity with JSM, Confluence, Ironclad or Spellbook a plus
- Strong project management and process optimization skills
- Excellent communication and organizational skills
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dropbox
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Dropbox is the one place to keep life organized and keep work moving.
Full company description
Dropbox is the one place to keep life organized and keep work moving. With more than 700 million registered users across 180 countries, we're on a mission to design a more enlightened way of working. To learn more about working at Dropbox, visit jobs.dropbox.com We also have a few simple guidelines to keep this space respectful and productive. Please avoid: - Harassing other people or using language that’s hateful, offensive, vulgar, or advocates violence - Trolling, fraud and spamming - Violating someone else’s rights or privacy - Advertising or soliciting donations - Link baiting - Posting off topic comments or thread hijacking We may remove comments that violate these guidelines.
- LinkedIn followers
- 526,561
- People associated on LinkedIn
- 4,220
- Reported office locations
- 1800 Owens St, San Francisco, California 94158, US
- 1 Hatch Street Upper, Dublin, County Dublin 2, IE
- Am Kaiserkai 69, Hamburg, HH 20457, DE
- 701 5th Ave, Seattle, WA 98104, US
- Business categories
- Consumer
- Higher Education
- File Sharing
- Productivity Tools
- Education
- Web Hosting
- Collaboration
- Enterprise Software
- Secondary Education
- Private Cloud
- Other recorded names
- Dropbox
- Specialties
- Cross-platform file sync
- File sharing
- Online backup
- Cloud storage
- Collaboration
- smart workspace
- team communication
- and productivity
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,809,215,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Dropbox is the one place to keep life organized and keep work moving. With more than 700 million registered users across 180 countries, we're on a mission to design a more enlightened way of working. To learn more about working at Dropbox, visit jobs.dropbox.com We also have a few simple guidelines to keep this space respectful and productive. Please avoid: - Harassing other people or using language that’s hateful…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 1,001-5,000 employees |
| Headquarters | San Francisco, California |
| Organization type | Public Company |
| Year founded | 2007 |
| Specialties | Cross-platform file syncFile sharingOnline backupCloud storageCollaborationsmart workspaceteam communicationand productivity |
| Open jobs on Jobsy | 8 |
| View page |
Role Description
Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.
The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad and legal AI tooling, like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox’s Legal team operates today and scales for tomorrow.
Responsibilities
- Design and lead legal team workflows, policies, and processes to improve efficiency.
- Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
- Drive legal department KPIs, reporting, and dashboards to measure performance and value.
- Support the rollout of Legal’s front door in Jira Service Management and the onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
- Oversee outside counsel and legal vendor engagements, onboarding, and billing.
- Manage the legal team’s tech stack and collaborate with IT as needed.
- Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
- Ensure smooth communication between Legal and business stakeholders.
- Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends.
- Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support.
- Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
- Help maintain Legal’s Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses.
- Lead or support legal projects from planning to execution, including process improvement and change adoption.
- Identify opportunities for automation and implement solutions to reduce manual workload.
Requirements
- 3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
- Tech industry experience and familiarity with commercial transactions strongly preferred.
- Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required.
- Strong track record for project management and process optimization.
- Excellent communication, collaboration, interpersonal and organizational skills.
- Eagerness to learn new things and ability to navigate complicated and nuanced issues.
- Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts is a plus but not required.
- Familiarity with knowledge management, content organization and access controls.
- Ability to translate business requirements into system configurations, troubleshoot issues and document changes.
- BA/BS from a top university and excellent academic credentials.
Preferred Qualifications
- Strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input.
- Hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting.
- Familiarity with team-managed JSM projects and working within shared platform standards.
- Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools.
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Compensation
Canada Pay Range
$102,000—$138,000 CAD
Journal
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