Posted 3 hours ago
Leisure Air Desk Advisor
@ Direct Travel
Remote in Canada
Overview
Direct Travel is hiring a Leisure Air Desk Advisor to issue domestic and international airline tickets for leisure agents. The role involves ticketing, exchanges, refunds, fare research and debit memo resolution, requiring at least 5 years of GDS experience. The posting states the position is remote, hybrid or in-office.
Responsibilities:
- Issue domestic and international tickets for leisure agents
- Issue exchanges and partial refunds
- Research fares and airline contracts
- Coordinate seat assignments
- Resolve debit memos with ARC Memo Manager
Requirements summary:
- At least 5 years GDS ticketing experience
- 5+ years travel agency experience preferred
- Sabre GDS experience preferred
- Microsoft Office proficiency
- Strong customer service and communication skills
Tools & skills
Source and dates
Source type not verified · adp-myjobs
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Direct Travel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Reimagining how the world connects.
Full company description
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com. Additionally, Creative Group, a subsidiary of Direct Travel, designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
- LinkedIn followers
- 34,028
- People associated on LinkedIn
- 1,519
- Reported office locations
- 7430 East Caley Avenue, Suite 320E, Centennial, CO 80111, US
- 7900 Xerxes Avenue South, Suite 1200, Minneapolis, MN 55431, US
- 1723 Hamilton Avenue, San Jose, CA 95125, US
- 750 E Main St, Suite 1300, Stamford, Connecticut 06902, US
- 251 Consumers Rd, Suite 700, Toronto, Ontario, CA
- 400 Avenue Sainte-Croix, Suite 1300, Montreal, Quebec H4N 3L4, CA
- 25 Union Street, Edinburgh, Scotland EH1 3AB, GB
- Business categories
- Leisure
- Tourism
- Travel
- Other recorded names
- Direct Travel
- Specialties
- Strategic Corporate Travel Management
- Global Travel Programs
- Innovative Web/Mobile Travel Technologies
- Comprehensive Meetings & Events
- Event Production Services
- Group and Incentive Travel
- and High End Leisure Travel Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive…
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Company size | 1,001-5,000 employees |
| Headquarters | Centennial, CO |
| Organization type | Privately Held |
| Specialties | Strategic Corporate Travel ManagementGlobal Travel ProgramsInnovative Web/Mobile Travel TechnologiesComprehensive Meetings & EventsEvent Production ServicesGroup and Incentive Traveland High End Leisure Travel Services |
| Open jobs on Jobsy | 7 |
| View page |
We are looking for someone with proven ticketing skills to work with leisure agents who request air tickets for their clients. A strong ticketing sales agent with at least 5 years GDS experience is needed for a national leisure support role.
POSITION IS REMOTE/HYBRID/IN-OFFICE
Responsibilities
- Respond to written requests in timely fashion
- Issue domestic and international tickets for leisure agents/ICs
- Issue exchanges and partial refunds when needed
- Leisure group ticketing
- Look for lowest fares and research airline contracts for negotiated commissions
- Coordinate seat assignments
- Use ARC Memo Manager for debit memo research, resolution and reduction of memos for leisure team
Preferred Qualifications
- 5+ years travel agency experience
- Bachelor’s degree or equivalent business education
- Ability to thrive in a fast paced environment
- Proficiency in Microsoft Office Software
- Minimum of 5 years Sabre GDS experience
- Demonstrated professional customer service skills
- Pragmatic and self-disciplined
- Capability of maintaining a favorable company image when interfacing with outside sources
- Proven pursuit of learning and self-development
- Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
- Ability to demonstrate personal and organizational integrity
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Effective oral and written communications skills
- Organizational skills that result in high productivity
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
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