Licensed Dispensing Optician

LICENSED OPTICIAN

Specsavers Burlington Centre | Burlington, Ontario

Changing lives through better sight.

About Specsavers

At Specsavers, we're passionate about changing lives through better sight. We're proud to be one of the world's leading optical retailers, committed to making quality eye care and eyewear accessible to everyone.

We're looking for a motivated, customer-focused Licensed Optician to join our busy, growing and supportive team at Specsavers Burlington Centre.

This is an exciting opportunity for someone who enjoys working in a fast-paced retail environment, takes pride in delivering exceptional patient care, and wants to grow professionally while making a difference in people's lives.

Role Overview

As a Licensed Optician, you will play an important role in delivering outstanding optical care and customer experiences. You'll use your professional knowledge and expertise to help customers find the right eyewear solutions while supporting the overall success of the store.

You'll work closely with our Optometrists, Retail Partner and wider team to ensure every customer receives personalized care, professional advice and an exceptional experience from beginning to end.

Key Responsibilities

Customer Experience

• Deliver exceptional customer service and build lasting customer relationships.
• Understand individual visual needs, lifestyle requirements and personal preferences.
• Provide professional recommendations on frames, lenses and optical solutions.
• Handle customer concerns, complaints and after-care inquiries professionally.
• Ensure customers feel welcomed, valued and confident in their eyewear choices.

Optical & Dispensing

• Perform accurate optical measurements, fittings and adjustments.
• Provide professional frame and lens recommendations.
• Support contact lens fittings, assessments and ongoing customer needs.
• Ensure prescriptions are accurately interpreted and dispensed.
• Troubleshoot dispensing issues, remakes and customer concerns.
• Maintain professional standards and ensure compliance with Ontario regulations.

Store Operations

• Support daily store operations and maintain high professional standards.
• Oversee dispensing accuracy and quality control.
• Assist with contact lens fulfilment (CLF), contact lens sales (CLS) and order management.
• Support inventory management, repairs and after-care.
• Assist with third-party billing, insurance processing and administrative responsibilities.
• Take ownership of outstanding tasks and ensure timely follow-through.

Teamwork & Development

• Work collaboratively with the Optometrist, Retail Partner and wider team.
• Share optical knowledge and support the development of colleagues.
• Lead by example and contribute to a positive team environment.
• Support store targets, KPIs and overall business performance.
• Participate in ongoing training and professional development.

Qualifications

• Must hold a valid Ontario Optician licence and be in good standing with the College of Opticians of Ontario.
• Previous experience in optical dispensing and customer service.
• Strong knowledge of optical products, lenses, prescriptions and dispensing procedures.
• Experience with contact lens fitting and troubleshooting is an asset.
• Understanding of optical retail operations and customer care standards.
• Legally eligible to work in Canada.

Skills & Experience

Professional Skills

• Strong optical knowledge and attention to detail.
• Confidence in troubleshooting dispensing and prescription-related concerns.
• Ability to maintain accuracy while working in a fast-paced environment.
• Strong organizational and time-management skills.

Customer & Communication

• Excellent interpersonal and communication skills.
• A genuine passion for helping people.
• Ability to build trust and create positive customer experiences.
• Professional approach to handling customer concerns.

Team & Leadership

• Positive attitude and strong work ethic.
• Ability to take initiative and demonstrate accountability.
• Willingness to support and mentor other team members.
• Adaptability, flexibility and a team-first mindset.

Specsavers Values & Behaviours

We look for people who demonstrate our core values:

• Collaborative: Working together and supporting one another to achieve shared goals.
• Curious: Always learning, asking questions and looking for ways to improve.
• Courageous: Taking initiative, speaking up and embracing new opportunities.
• Compassionate: Putting people first and treating everyone with kindness and respect.
• Commercial: Understanding business performance while maintaining exceptional customer care.

What Success Looks Like

• Delivering exceptional customer experiences and building customer loyalty.
• Maintaining accurate, high-quality dispensing standards.
• Supporting same-day conversions and overall store performance.
• Taking ownership of daily responsibilities and following through on commitments.
• Contributing positively to team culture and operational excellence.
• Continuously developing optical knowledge and professional skills.

Why Join Specsavers?

We're proud to offer a workplace where our people are valued, supported and encouraged to grow.

Benefits include:

• Competitive compensation.
• Paid vacation.
• Birthday and volunteer leave.
• Two free pairs of eyewear annually.
• Health and dental benefits.
• Health Care Spending Account (HCSA).
• Employee Assistance Program (EAP).
• Employee discounts.
• Ongoing training and professional development.
• Opportunities for career growth and advancement.

Our Purpose

Changing lives through better sight.

At Specsavers, it's about more than just selling glasses. It's about making a genuine difference in people's lives through better vision, better experiences and accessible eye care.

If you're passionate about optical care, enjoy working with people and want to be part of a supportive and growing team, we'd love to hear from you!

Location: Specsavers Burlington Centre, Burlington, Ontario

Employment Opportunities: Full-time and Part-time