Posted 16 days ago
Loyalty & CRM Specialist
@ Home Hardware Stores Limited
St. Jacobs, Ontario
Overview
Home Hardware Stores Limited is hiring a Loyalty & CRM Specialist to run its loyalty and CRM marketing initiatives. The role covers campaign execution, dealer communications and training, partner relationships, and campaign analysis at its corporate office in St. Jacobs, with a hybrid schedule requiring three days a week on site. The posting states a salary range of $57,600 to $75,600 and eligibility for an annual bonus.
Responsibilities:
- Execute loyalty and CRM marketing campaigns end to end
- Plan annual loyalty promotional tactics and targets
- Manage dealer communications and training materials
- Support strategic and agency partner relationships
- Produce postmortem reports and member behaviour insights
Requirements summary:
- Bachelor's degree in business or marketing
- 3 to 5 years of experience
- Experience with loyalty partner programs
- Strong analytics and Google Analytics knowledge
- Proficient in Excel and PowerPoint
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Marketing |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Marketing |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Home Hardware Stores Limited
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Full company description
Home Hardware has been a proud Canadian company since 1964. Today, it is Canada’s largest independent home improvement retailer with close to 1,000 stores across every corner of the country. Operating under three banners, Home Hardware, Home Hardware Building Centre, and Home Building Centre, the company remains dedicated to its mission of supporting independent Dealer-owners. Through the Home Hardware network, Dealer-Owners have access to 100,000 quality, brand name and private label products, a state-of-the-art distribution system, and extensive marketing and training programs. Home Hardware is proud to be the resource for Canadians who need help with projects, big and small. There is a unique culture of collaboration and support that exists at Home Hardware. We provide the tools, training, support and teamwork that our employees need to do their jobs, no matter where in the organization they are working. The strength of our culture has been echoed in the awards that we have won from Canada's Most Admired Corporate Cultures, to Canada's Best Employers (Forbes), to One of Canada’s Best Managed Companies. If you are looking for a career where you are valued and supported in your professional development while working with a team to make the lives of Canadians better, we would love to welcome you Home.
- LinkedIn followers
- 35,415
- People associated on LinkedIn
- 4,700
- Reported office locations
- 34 Henry Street West, St. Jacobs, Ontario N0B2N0, CA
- 6410 36 St., Wetaskiwin, Alberta T9A 3B6, CA
- 64 Lancaster Cr., Debert, Nova Scotia B0M 1G0, CA
- 6 Brian Dr., Burford, Ontario N0E 1A0, CA
- Other recorded names
- Home Hardware Stores Limited
- Specialties
- Home Improvement
- Products & Services
- Customer Service
- Retail
- Marketing
- Home Installs
- Beaver Homes and Cottages
- and Commercial Sales
- Profile identifies a recruitment agency
- No
Home Hardware has been a proud Canadian company since 1964. Today, it is Canada’s largest independent home improvement retailer with close to 1,000 stores across every corner of the country. Operating under three banners, Home Hardware, Home Hardware Building Centre, and Home Building Centre, the company remains dedicated to its mission of supporting independent Dealer-owners. Through the Home Hardware network…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | St. Jacobs, Ontario |
| Organization type | Privately Held |
| Year founded | 1964 |
| Specialties | Home ImprovementProducts & ServicesCustomer ServiceRetailMarketingHome InstallsBeaver Homes and Cottagesand Commercial Sales |
| Open jobs on Jobsy | 18 |
| View page |
Welcome Home!
We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.
Drive Loyalty. Deliver Growth.
As the Loyalty & CRM Specialist you will be responsible for implementing and executing Home Hardware’s CRM and mass loyalty marketing initiatives, including campaign development & execution, oversight of all communications, Dealer support and staff training, promotional bonus events and the development of co-marketing offers. Led by the Assistant Manager, Loyalty & CRM this position will best suit someone who has a marketing background with experience in loyalty partner programs and loyalty and CRM principles.
Ready to make an impact? Here’s how:
- Support the development and lead the assigned Loyalty Marketing Campaigns to support the growth and evolution of the program, including the development of Loyalty Campaign capabilities. Responsible for end-to-end execution of accumulation, redemption, and targeted partner campaigns.
- Support and build out Annual Loyalty Promotional plans, tactics and targets. Conduct regular performance reviews and optimize efforts leveraging data driven insights.
- Manage the day-to-day communication with Dealers and lead the development of Dealer Communication & Training Materials, managing Connect Content, and facilitating the onboarding and training of new RSOMs, Dealers and Staff.
- Support the day-to-day relationships with our strategic and agency partners.
- Track, monitor and communicate progress of loyalty program and performance against industry leaders.
- Develop Postmortem reports for Loyalty Campaigns and Promotions. Leverage the Customer Data to provide insights into Loyalty Member behaviour, making recommendations to improve future loyalty campaigns.
- Support the development of data monetization strategy and evaluate partnership opportunities to support offer development and coordinate with other stakeholders to identify new ideas to enhance the program.
- Lead the Loyalty team’s contribution to Homecoming including but not limited to booth design, tear down and set up, & Dealer engagement strategy.
We’re looking for:
- Bachelor’s degree in Business or Marketing with 3-5 years of experience.
- Experience with Loyalty partner programs and loyalty programs; expert knowledge of loyalty & CRM principles and practices, specifically in retail
- Strong marketing background with knowledge in building and following workback schedules.
- Strong analytics skills with Google Analytics knowledge
- Project management skills with strong attention to detail.
- Critical thinking and problem solving.
- Ability to build productive business relationships with internal and external partners.
- Experience developing and launching new programs.
- Proficient use of Microsoft Office products – strong focus on Excel and PowerPoint.
- The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.
How we’ll make you feel at Home
Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:
- The expected starting salary range for this role is $57,600 - $75,600; the final offer will reflect relevant skills and experience.
- Eligible for the annual bonus program.
- Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount at our Corporate Retail Store in St. Jacobs.
- Home & Auto Insurance discounts.
- Competitive vacation time.
- Personal and sick time.
- Employee Discount Program through Venngo WorkPerks.
This job posting is for an existing vacancy within our organization.
We may use Artificial Intelligence (AI) technology to assist in reviewing applications and assessing qualifications. These tools support efficiency and consistency throughout the recruitment process, but they do not replace human judgment. All hiring decisions are made by recruiters and/or hiring managers. For more information about our use of AI and how we handle candidate information, please refer to the New Applicant Privacy Notice.
Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future.
Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
Canadians call us Home Hardware. We call it Home.
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