Management - Area Leader Systems & Service

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready to Make an Impact?
As an Area Leader, Systems & Service, you will be responsible for overseeing store support functions, including customer service operations, systems management, and human resources processes. You will drive operational performance by setting clear objectives, leading teams, and ensuring consistent execution of programs and standards to support overall store success.
Here’s where you’ll be focusing:
• Provide leadership and direction to all support departments to achieve sales, profit, management and labour targets.
• Communicate the strategic direction and vision for the support departments.
• Promote financial rigour and discipline, particularly with respect to sales forecasting, margin improvement strategies, loss control, management of wage targets, and controllable expenses.
• Work with the store manager to support and implement the support services strategy, including onboarding, training, employee engagement, file management, HR program initiatives, and management of the service department.
• Review interdepartmental transfers and ensure they are completed, manage credit requests, and review weekly purchases to support departmental profitability.
• Implement loss prevention strategies to reduce theft.
• Share knowledge of customer service, HR processes, and systems, and support knowledge transfer to support services colleagues and staff in other store departments so they can better respond to customer inquiries.
• Answer customer inquiries and assist customers in making purchasing decisions.
• Ensure ongoing development and updating of knowledge related to customer service, HR processes, and systems, as well as a basic understanding of the services and products offered in other store departments in order to meet customer needs effectively.
• Take responsibility for onboarding and training team members, and ensure they feel supported and empowered to perform their roles in accordance with expected standards, including through coaching and motivating staff during periods of change.
• Support the support services management team in training their team members.
• Identify development opportunities within and across teams for support services colleagues.
What you have to offer:
• Strong interpersonal communication and customer service skills.
• Demonstrated leadership in management, delegation, and conflict resolution.
• Strong coaching and mentoring skills.
• Effective organizational and time management skills, with sound judgement and decision-making ability.
• Ability to analyze financial and statistical information and use it to make informed decisions, including payroll calculations, inventory costs, and expenses.
• Thorough knowledge of store inventory requirements and company software systems (Periscope, CAO, KRONOS).
• Flexible work hours and ability to work overtime
• Short-term exposure to chemicals and cleaning products
• Ability to stand for extended periods of time Ability to lift up to 20 kg

Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.