Manager, Internal Communications

As a recognized national law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.

When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.

Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.

We are seeking a Manager, Internal Communications to join our team in the Toronto or Montreal office.

The Manager, Internal Communications plays an advisory and operational role, providing communications counsel and practical support to firm leadership and other key stakeholders. It is also a driver of a high-performance employee experience that correlates to increased culture, retention and profitability.

The role will work to inform and inspire alignment and consistency with the Firm’s values, brand and vision and drive business objectives.

Responsible for developing and executing the Firm's internal communications strategy, plan, operations, measurement and reporting. The role works to ensure that internal audiences are informed, inspired and connected in alignment with the Firm's strategic plan, values and vision of delivering an aligned and consistent brand.

Key Responsibilities:

Strategy & Operations

• Lead and execute a firm-wide internal communications strategic plan and manage operations, overseeing internal communications channels, designing, implementing and measuring the effectiveness and efficiency of internal communications plans and programs, and creating/organizing content that drives Firm awareness, builds understanding, fosters an inspired firm culture and helps the Firm achieve its strategic business objectives.
• Serve as first point of contact for firm-wide internal communications requests, working with leaders, groups and departments across the organization to create and refine engaging plans and content, ensuring that all materials reflect the firm's overall strategy and culture while meeting brand and industry compliance standards.
• Create and manage processes to oversee the intake, drafting, editing, scheduling and delivery of internal communications across the firm, including a master internal communications calendar to ensure consistent, well-coordinated and timely communications.
• Develop and maintain internal communications templates to streamline content production and brand alignment.
• Monitor and measure the success of internal communications campaigns and materials, providing feedback to leadership, and recommending adjustments to communication strategies and tactics to further enhance the firm's internal reputation, culture and brand.

Executive Communications

• Collaborate on drafting executive, leadership and business services communications including speaking notes, newsletters, scripts, profiles, presentations, client stories and other items that resonate with firm audiences and drive business objectives.
• Collaborate on content production and promotion for leadership events and reports, strategic plans, partnership admission and more.
• Collaborate on crisis communications matters with external communications people providing internal advice, support, drafting, distribution, measurement and reporting.
• Support executive leaders of internal departments providing communications advice, support, drafting, distribution, measurement and reporting.

Internal Communications

• Foster strong relationships with Markets’ team members and practice stakeholders building trust to understand the businesses and support external initiatives with effective internal communications.
• Create a strategic plan/roadmap that includes: Research on existing internal communications status versus best external practices; Segmentation of internal groups of people defining communications preferences; Internal Comms operations audit (policies, processes, technology etc.) and analysis; Long-term action plan;KPI development and regular reporting schedule.

What You'll Bring:

• University diploma and/or post-secondary studies in communications, public relations or journalism.
• Seven years of direct experience in internal communications.
• Experience within professional services firms is a must.
• Excellent communication skills (oral and written).
• Strong interpersonal skills in order to build trust and relationships with business professionals are also essential due to external profile.
• Bilingualism (French & English) is necessary.
• Positive attitude and enthusiasm.
• Ability to influence and persuade.
• Attention to detail.
• Multitasker.
• Quick problem solver.

What we offer:

We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:

• A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
• A Diverse and Inclusive Workplace;
• Flexible working options;
• Maternity Leave Top-up;
• A Firm matching Group Retirement Savings plan;
• An individual TFSA with low fund management fees and competitive investment options;
• Employee Assistance Program to support you and your family;
• A wellness spending account to foster employee well-being;
• Professional Development opportunities;
• Employee appreciation events;
• Charitable giving programs.

Compensation:

We offer a market-leading total rewards package with the expected range of the annual salary to be between $93,215 - 122,651.

The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards.

Who we are:

Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.

This is an existing vacancy, replacing a previously filled position.

While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our People and Culture department of the nature of the accommodation that you may require, to ensure your equal participation.