Manager, Kamatsiarniq

Career Opportunity

Internal/ External

Manager, Kamatsiarniq

Full-Time, Onsite

This job posting is for an existing vacancy within our organization.

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. TI has over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of Inuit Qaujimajatuqangit (IQ), TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

This position is responsible for the planning, management and implementation of client-facing activities and services designed to support Inuit children, youth and parents across Ontario who are involved with the child welfare system, with the aim of keeping Inuit children and youth in the care of their families and community and connected to their culture. The incumbent works closely with the Director, Family Services to further develop and implement Kamatsiarniq services across Ontario in partnership with other Inuit-serving organizations. This position provides supervision, oversight and support to a team of frontline workers serving Inuit children, youth and families who are involved with, or at-risk of involvement with, child protection services in Ontario.

Key Responsibilities:

• Oversees the efficient and effective day-to-day operation of direct services and supports for Inuit children, youth and families involved with the child welfare system in Ontario to ensure they meet the expectations of clients, funders, and TI’s Board of Directors.
• Plans, implements and evaluates services while overseeing and managing services in accordance with contribution agreements and relevant standards and legislation.
• Develops, implements and reviews program-specific policies, processes and procedures covering the areas of intake, assessment, safety and service planning, and outcome monitoring, and recommends changes to the Director, Family Services.
• Ensures communication of pertinent program/client information is shared amongst staff through team meetings and staff supervision. Ensures that effective case management is implemented, and client confidentiality is maintained.
• Contributes to the development and maintenance of TI’s case management database.
• Compiles and analyzes data and statistics to support policy positions and funding proposals.
• Ensures program reporting for funders is completed and on time.
• Keeps the Director, Family Services fully informed of program developments, progress, and issues, and escalates issues to the Director, Family Services as appropriate.
• Work closely with program staff to ensure the mandate of the Listed Community project and the Capacity project is achieved.
• Lead the implementation of short-term projects and activities, including budgets and supervision of staff.
• Ensure the research, analysis and compiling of information gathered from various sources to create frameworks and report on any models and best practices for culturally safe and integrated service delivery.
• Builds and maintains professional and respectful working relationships with staff at child protection agencies to ensure that Inuit children and families living in Ontario who come into contact with the child welfare system can receive Inuit-specific supportive services.
• Identifies collaboration opportunities, builds and maintains positive professional working relationships and partnerships with other TI programs, Inuit organizations and other service provider organizations to provide comprehensive and integrated services for Inuit children, youth and families.
• Collaborates with stakeholders to prevent, manage, and resolve conflicts and establishes and maintains formal and informal networks to support the provision of services to clients and promote TI and TI’s programs.
• Attend technical tables directly related to children, youth and family policy files to make continued progress in advancing the need.
• Lead the continued development of the network of practice and corresponding partnerships, communications, and interest.
• Build and maintain relationships, forging partnerships through outreach, education and information exchange with organizations.
• Supervises program staff, including staffing, assignment and oversight of work, performance management, work plan development, learning plan development and support for staff wellbeing.
• Encourages a participatory, consultative, team-based approach to service planning and provision through ongoing interaction with staff.
• Accountable for ensuring a positive, healthy, and safe work environment in which any workplace concerns or staff performance issues are addressed.
• Ensures effective recruitment, selection, onboarding, orientation, training, and development of staff. Focuses on providing staff with the information, training, resources, and support necessary for them to succeed in their roles while following all TI policies and procedures.
• Fosters a workplace climate that attracts, retains, and motivates a diverse group of staff that can meet the cultural service needs of an Inuit-specific social services agency.
• Coaches and mentors’ staff to support improved performance and participate in corrective and disciplinary meetings when required.
• Approves and controls expenditures for which it has delegated authority in its allocated budget, and ensures all necessary financial policies, procedures, and systems are followed.
• Reviews monthly financial reports and ensures accuracy of information.
• Provides summarized client/service data to Director, Family Services as required for the purpose of reporting to funders
• Works with the Director, Family Services, to review potential opportunities for funding and provides relevant information to prepare submissions and proposals.
• Supports the Director, Family Services in preparing the comprehensive budget for Kamatsiarniq services and completing financial reports for funders.
• Submits accurate spending forecasts to the Director, Family Services and the Director, Finance for reporting purposes
• Monitor program budgets and ensure deliverables are met.
• Identifies and evaluates the risks to clients, staff, and the organization and takes appropriate action in consultation with Director, Family Services.
• Develop and implement security protocols to ensure staff and client safety at all times.
• Ensures effective policies, procedures and systems are in place for information management and that client information is securely stored and client confidentiality and privacy is maintained.
• Provides quality assurance for client files and case notes entered in the appropriate electronic systems by program staff.
• Provides case supervision for direct reports to support professional growth. It ensures effective client engagement, service delivery, progress against identified goals and achievement of successful outcomes.
• This position takes on a small case load (1-2 files) to assist the team when required

Education, Qualifications and Skills:

• Undergraduate Degree in Social work, social services, human services or directly related education.
• 6 + years of Child and family services, community and social services or other related relevant field
• 3+ years of management experience
• 2+ years of experience managing project budget, program management as well as research and analysis
• 3+ years of experience in crisis intervention and case management
• Previous experience working with Indigenous communities
• Knowledge of Inuit culture, values and beliefs (Inuit Qaujimajatuqangit)
• Knowledge of the child welfare system in Ontario, includes provincial and federal legislation, and child protection processes and procedures.
• Knowledge of privacy and confidentiality requirements pertaining to children, youth and families involved with children’s aid societies in Ontario.
• Knowledge of the history of Inuit in Canada and the impact of urbanization and colonization as well as the socio-economic determinates of health that impact urban Inuit families in Ontario.
• Specialized knowledge in systems navigation, and training in trauma care, mental health and wellness, violence against women, child welfare, justice services, addiction, and traditional healing practices.
• Strong leadership and supervisory skills, including the ability to effectively supervise staff who are working remotely.
• Excellent interpersonal skills, relationship management and partnership building skills, with an ability to develop and maintain trust, positive relationships, and work effectively with community members, co-workers, and staff at other agencies.
• Excellent case and file management skills, organizational, time management skills, communication (oral and written), group facilitation skills, critical thinking and problem-solving skills.
• Proficient use of MS Word, Excel, PowerPoint, Outlook, video-conferencing platforms, and electronic records management applications.
• Strong initiative; motivated and able to work independently and with a high degree of autonomy while knowing when to communicate and consult with supervisors, team members and subject matter experts.
• Ability to exercise strong decision-making skills and deal with unpredictable situations.
• Ability to handle sensitive issues with tact and diplomacy.
• Occasional evening and weekend work may be required to meet needs of clients and programs.
• Valid Drivers License is mandatory.
• Fluency in English required, fluency in Inuktitut is an asset.

**Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above. ***

Salary and Benefits

• Salary range Salary range is $75,00 - $85,000 annually
• TI provides paid sickness, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.
• Vacation (earn 3 weeks/year).

The deadline for applications is November 20th, 2026

PLEASE CLICK ON **APPLY NOW** TO SUBMIT YOUR RESUME.

Preference in hiring will be given to qualified Inuit candidates; applicants are encouraged to self-identify. Interested candidates are encouraged to visit our website at- www.tiontario.ca to learn more about our programs and services. If you require accommodation during the interview process, please contact [email protected].

The Manager, Kamatsiarniq works out of 282 Dupuis st Ottawa, ON (main location) and designated locations within the Ottawa region.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.

Hiring Process Disclaimer:

We do not use artificial intelligence or automated decision-making tools to screen, assess, and/or select candidates. All applications and interviews are reviewed and conducted by qualified human hiring professionals.