Posted 3 months ago
Manager, Retail Operations
@ Wirelessdna
Toronto, Ontario
Overview
Wirelessdna is hiring a Manager, Retail Operations to oversee daily operations across multiple retail locations, covering store performance, labour productivity, fraud prevention and compliance. The role also project manages store renovations, kiosk upgrades and new store launches. The posting requires travel and availability for evenings, weekends and holidays, with a salary budget of $75-85k.
Responsibilities:
- Oversee daily operations across multiple retail locations
- Manage labour hours, scheduling and productivity
- Lead store renovations, kiosk upgrades and new store openings
- Investigate fraud and conduct compliance audits
- Train store teams and maintain operational SOPs
Requirements summary:
- 5 to 7 years of retail operations management experience
- Demonstrated project management experience
- Data analysis skills for sales and labour performance
- Excellent communication and stakeholder management
- Proficiency in Microsoft Excel and reporting tools
- Willing to travel and work evenings, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-07-26
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Manages people | Yes |
| Schedule | evening, holidays, weekends |
| Travel | ground: moderate |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wirelessdna
Saved company profile
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Excellence. It's in Our Genes.
Full company description
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide. An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to keep people connected in an increasingly digital world. For businesses, Wireless DNA provides business wireless plans, enterprise mobility solutions, internet and connectivity services, unified communications, and business phone systems—helping organizations stay connected across teams, devices, and locations with scalable and dependable solutions. For consumers, we offer mobile devices, wireless plans, accessories, and in-store support, delivering a seamless retail experience backed by trusted national networks and knowledgeable teams. With a 25-year legacy and an award-winning network of stores, Wireless DNA brings the latest in telecommunications technology together with customer-focused service—bridging enterprise-grade connectivity with everyday wireless needs across Canada.
- LinkedIn followers
- 11,915
- People associated on LinkedIn
- 187
- Reported office locations
- 1109-4789 Yonge Street, Toronto, Ontario M2N 0G3, CA
- 1250 South Service Rd, Mississauga, Ontario L5E 1V4, CA
- 7205 Goreway Dr, Mississauga, Ontario L4T 2T9, CA
- 3850 Sheppard Ave E, Unit 0075, Scarborough, Ontario M1T 3L4, CA
- 2900 Markham Rd, Unit A47, Scarborough, Ontario M1X 1E6, CA
- 45 Overlea Blvd, Unit 148, Toronto, Ontario M4H 1C3, CA
- 4300 Steeles Ave E, Markham, Ontario L3R 0Y5, CA
- 2000 Airport Rd NE, Near Door 15, Calgary, Alberta T2E 6W5, CA
- 1000 Airport Rd, Nisku, Alberta T9E 0V3, CA
- 747 Bell Blvd, Halifax, Nova Scotia B2T 1K2, CA
- 6301 Silver Dart Dr, Terminal 1, Mississauga, Ontario L5P 1B2, CA
- 6301 Silver Dart Dr, Door G, Mississauga, Ontario L5P 1B2, CA
- 1970 Wellington Ave, Winnipeg, Manitoba R3H 0E3, CA
- 1530 Albion Rd, Unit 37C, Etobicoke, Ontario M9V 1B4, CA
- 84 Lynden Rd, Unit K03, Brantford, Ontario N3R 6B8, CA
- 777 Guelph Line, Burlington, Ontario L7R 3N2, CA
- 222 Spadina Ave, Toronto, Ontario M5T 3B3, CA
- 250 The East Mall, Unit 105, Etobicoke, Ontario M9B 3Y8, CA
- 444 Yonge St, Unit M7, Toronto, Ontario M5B 2H4, CA
- 45 Overlea Blvd, Unit 160, Toronto, Ontario M4H 1C3, CA
- 220 Yonge St, Unit Z019, Toronto, Ontario M5B 2H1, CA
- 2 King St W, Hamilton, Ontario L8P 1A1, CA
- 2 Bloor St E, Unit C12, Toronto, Ontario M4W 1A8, CA
- 1911 Finch Ave W, North York, Ontario M3N 2V2, CA
- 700 Lawrence Ave W, Unit 119B, North York, Ontario M6A 3B4, CA
- 55 Ontario St, Unit K003, Milton, Ontario L9T 2M3, CA
- 85 Ellesmere Rd, Unit K017, Unit , Ontario M1R 4B7, CA
- 4141 Dixie Rd, Mississauga, Ontario L4W 1V5, CA
- 4141 Dixie Rd, Unit K8, Mississauga, Ontario L4W 1V5, CA
- 1151 Dundas St W, Unit K3, Mississauga, Ontario L5C 1C6, CA
- 2300 Yonge St, Unit M12, Toronto, Ontario M4P 1E4, CA
- 4841 Yonge St, Unit 115, Toronto, Ontario M2N 5X2, CA
- 1 York Gate Blvd, Unit K-9, North York, Ontario M3N 3A1, CA
- 6064 Yonge St, North York, Ontario M2M 3W6, CA
- 10990 Chinguacousy Rd, Brampton, Ontario L7A 0P1, CA
- 541 Thompson Rd S, Milton, Ontario L9T 7Z1, CA
- 2951 Lake Shore Blvd W, Etobicoke, Ontario M8V 1J5, CA
- 246 Queen St, Port Perry, Ontario L9L 1B9, CA
- 550 Queen St W, Brampton, Ontario L6X 3E1, CA
- 630 Peter Robertson Blvd, Brampton, Ontario L6R 1T4, CA
- 1564 Royal York Rd, Etobicoke, Ontario M9P 3C3, CA
- 1098 Peter Robertson Blvd, Brampton, Ontario L6R 3A5, CA
- 101 Osler Dr, Dundas, Ontario L9H 4H4, CA
- 5200 Dixie Rd, Mississauga, Ontario L4W 1E4, CA
- 2 Sky Harbour Dr, Brampton, Ontario L6Y 0V7, CA
- 1 Steeles Ave E, Brampton, Ontario L6W 4J4, CA
- 2 Dewside Dr, Brampton, Ontario L6R 3Y5, CA
- 7975 Yonge St, Innisfil, Ontario L9S 1L2, CA
- 135 Fennel Avenue West, Hamilton, Ontario L9C 0E5, CA
- 22-6085 Creditview Rd, Mississauga, Ontario L5V, CA
- 2456 Lake Shore Blvd W, Etobicoke, Ontario M8V 1C9, CA
- 379 Main St N, Brampton, Ontario L6X 1N7, CA
- 1 Promenade Circle, Vaughan, Ontario L4J 4P8, CA
- 165 Silver Reign Dr, Unit 2103, Etobicoke, Ontario M9W 3W4, CA
- 550 King St N, Waterloo, Ontario N2L 5W6, CA
- 2960 Kingsway Dr, Kitchener, Ontario N2C 1X1, CA
- 355 Hespeler Rd, Cambridge, Ontario N1R 6B3, CA
- 435 Stone Rd W, Guelph, Ontario N1G 2X6, CA
- 1000 Airport Parkway Private, Ottawa, Ontario K1V 9B4, CA
- 45 Four Winds Dr, Toronto, Ontario M3J 1K7, CA
- 165 Silver Reign DR, unit 2103, Etobicoke , Onatrio M9W 3W4, CA
- 88 Ave NE, 3190 – 5850, Calgary, Alberta T3J0Z7, CA
- 515 Marlborough Way NE, Unit 718K, Calgary, Alberta T2A 7E7, CA
- 100 Anderson Rd SE, Calgary, Alberta T2J 3V1, CA
- 2525 36 St NE, Calgary, Alberta T1Y 5T4, CA
- 2269 Riverside Dr, Unit 017A, Ottawa, Ontario K1H 8K2, CA
- 2331 St NW, 208, Edmonton, AB T6K4B4, CA
- 9499 137 Ave, Edmonton, Alberta T5V, CA
- 102 Avenue NW, 10200, Edmonton, Alberta T5J 4B7, CA
- Business categories
- Sales
- Telecommunications
- Customer Service
- Other recorded names
- Wirelessdna
- Specialties
- Telecommunication
- Business Telecommunications
- Mobile Plans & Wireless Solutions
- Enterprise Mobility Solutions
- Internet & Connectivity Services
- SMB Wireless Plans
- Unified Communications
- and Retail Wireless Solutions
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide. An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1999 |
| Specialties | TelecommunicationBusiness TelecommunicationsMobile Plans & Wireless SolutionsEnterprise Mobility SolutionsInternet & Connectivity ServicesSMB Wireless PlansUnified Communicationsand Retail Wireless Solutions |
| Open jobs on Jobsy | 107 |
| View page |
Purpose of this role is to oversee the day-to-day operational excellence of our retail locations. This role is responsible for ensuring optimal store performance, managing labour hours and productivity, driving compliance, preventing fraud, and maintaining smooth collaboration across multiple departments.
The Operations Manager plays a critical role in project managing store renovations, kiosk upgrades, and new location launches while ensuring that operational standards and customer experience are met.
Key Responsibilities
1. Store Operations & Performance Management
- Oversee daily operations for multiple retail locations, ensuring alignment with company standards and objectives.
- Manage labour hours and productivity, ensuring schedules are optimized based on store traffic.
- Monitor and analyze sales performance, labour efficiency, and profitability, taking corrective actions when necessary.
- Maintain high operational standards, ensuring all locations meet brand, compliance, and service requirements.
2. Project Management
- Lead and coordinate store renovations, kiosk upgrades, and new store openings in collaboration with internal teams and vendors.
- Ensure timely completion of projects, within budget, and to quality standards.
3. Fraud Prevention & Compliance
- Lead and support fraud investigations, implementing preventive measures to reduce operational risks.
- Conduct regular compliance and loss prevention audits to ensure adherence to policies.
- Provide training and coaching to store teams on compliance, fraud awareness, and operational standards.
4. Inventory Management
- Oversee inventory accuracy, replenishment processes, and stock control to minimize shrinkage and ensure product availability.
- Collaborate with the inventory and supply chain teams to improve efficiency and reduce stock variances.
5. Cross-Department Collaboration
- Work closely with HR, IT, Marketing, Training, Inventory, and Finance to support operational initiatives and resolve escalations.
- Liaise with Rogers support contacts and District Business Managers (DBMs) for escalated technical or operational issues.
- Collaborate with the BI & Analytics team to generate weekly, monthly, and quarterly reports on sales, productivity, and compliance.
6. Training, Policies & Procedures
- Deliver training on new products, programs, and systems to Retail store teams.
- Maintain and update operational playbooks, SOPs, and policies to ensure consistency across all locations.
- Drive continuous improvement by identifying operational inefficiencies and implementing process enhancements.
Required Skills & Qualifications
- 5–7 years of experience in retail operations management, preferably in retail, or high-volume multi-location environments.
- Demonstrated experience in project management, including managing renovations, upgrades, and new launches.
- Proven ability to analyze sales, labour, and performance data and make data-driven operational decisions.
- Excellent communication and stakeholder management abilities across all levels.
- Hands-on problem solver with the ability to manage crisis situations calmly and effectively.
- Strong collaboration skills and experience working cross-functionally with HR, IT, Finance, and Marketing.
- Proficiency in Microsoft Excel, reporting tools, and operational dashboards.
- Highly organized with strong attention to detail and process orientation.
- Ability to thrive in a fast-paced, high-visibility environment with shifting priorities.
Travel & Availability Requirements
- Must be willing and able to travel and support retail operating hours, including evenings, weekends, holidays based on operational needs.
Salary Budget - $75-85k.
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