Posted 29 days ago
Manager/Senior Manager – Managed Services
@ KeyData Cyber
Canada
Overview
KeyData Cyber is hiring a Manager or Senior Manager for Managed Services to oversee delivery and support of its identity and access management offerings across enterprise IT environments. The role leads operations teams, manages client accounts and technology partners, and requires 24x7 coverage with shift work, weekends and after-hours support, plus up to 15% travel. The position is full-time, remote within Canada, with a base salary of CAD $120,000 to $140,000.
Responsibilities:
- Oversee delivery and support of managed IAM services
- Supervise operations and monitoring teams across client environments
- Serve as primary client relationship and account manager
- Lead implementation of complex solutions from inception to completion
- Coordinate with technology partners
Requirements summary:
- 5 to 10+ years managing a technical service organization
- Experience with PAM and IAM solutions such as SailPoint or CyberArk
- Bachelor's or Master's degree or equivalent experience
- CISSP or similar certification preferred
- Strong network security and Unix/Linux/Windows knowledge
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: minimal · ground: minimal |
| Work setting | Home, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | Spanish |
| Licences & certifications | CISSP |
| Education | Bachelor’s degree (preferred), Master’s degree (preferred) |
| Fields of study | Computer Science, Cybersecurity, Information Technology |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
KeyData Cyber
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
End-to-end IAM solutions beyond advisory
Full company description
With 20+ years of experience, over 2000 successful deployments, and 100M+ identity managed, we bring unmatched field expertise to guide IAM efforts and ensure seamless, secure operations with full lifecycle management. Our mission is to empower organizations to secure their digital ecosystems with confidence and peace of mind. We are focused on providing our clients services in: • strategic guidance for long-term success. • the delivery of seamless solutions. • continuous monitoring, improvement, and support. • empowering their teams. At KeyData Cyber, the success of our clients, partners, and team is at the heart of everything we do.
- LinkedIn followers
- 8,614
- People associated on LinkedIn
- 137
- Reported office locations
- 150 York St, 1710, Toronto, Ontario M5H 3S5, CA
- One Boston Place, Suite 2600, Boston, MA 02108, US
- Business categories
- Information Technology
- Cyber Security
- Network Security
- Information Technology Support Services
- Other recorded names
- KeyData Cyber
- Specialties
- Identity and Access Management
- Workforce Identity and Access Management
- Customer Identity and Access Management
- Identity Governance and Administration
- Privileged Access Management
- Access Management
- Identity Threat Detection and Response
- Assessment Services
- Integration Services
- Managed Services
- Information Security Management
- Regulatory Compliance
- and Operational Risk Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
With 20+ years of experience, over 2000 successful deployments, and 100M+ identity managed, we bring unmatched field expertise to guide IAM efforts and ensure seamless, secure operations with full lifecycle management. Our mission is to empower organizations to secure their digital ecosystems with confidence and peace of mind. We are focused on providing our clients services in: • strategic guidance for long-term…
| Field | Value |
|---|---|
| Industry | Computer and Network Security |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2005 |
| Specialties | Identity and Access ManagementWorkforce Identity and Access ManagementCustomer Identity and Access ManagementIdentity Governance and AdministrationPrivileged Access ManagementAccess ManagementIdentity Threat Detection and ResponseAssessment ServicesIntegration ServicesManaged Services |
| Open jobs on Jobsy | 7 |
| View page |
At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset.
Proud to be recognized as a Culture 100 Award winner, KeyData Cyber is committed to building a workplace where people feel valued, supported, and empowered to grow. Our culture is rooted in collaboration, innovation, and continuous learning, creating opportunities for our people to thrive and make a meaningful impact.
Join an award-winning team where your ideas matter, your growth is supported, and your contributions make a difference.
We are currently looking for a Manager/Senior Manager – Managed Services to join KeyData Cyber's Managed Services team! Are you an experienced leader in managed services, ready to drive excellence across enterprise IT operations? We’re seeking a results-oriented professional to oversee the delivery and support of our managed services, ensuring seamless performance, client satisfaction, and adherence to best practices. In this role, you'll manage a team, coordinate with partners, and develop strategies to deliver complex solutions across diverse client environments.
Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues.This role requires working in a shift pattern or non-standard hours, which may include weekends. Additionally, availability for after-hours support is needed during major incidents, planned maintenance windows, or deployments.
If you're passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role could be for you!
Location: Canada
Employment Type: Full-Time, Remote, with travel as required.
Vacancy Status: Immediate Opening: This position is currently available, and hiring is underway.
What You’ll Do:
- Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices.
- Plan and manage the delivery of managed services within a large-scale enterprise IT infrastructure environment.
- Direct internal resources, coordinate with partners, and oversee application support, maintaining a focus on quality, timeliness, efficiency, and compliance.
- Support contract negotiations, pricing discussions, and manage client accounts to secure favorable terms.
- Foster client relationships to drive customer success and identify potential new business opportunities.
- Lead an operations team in the implementation of complex solutions across various client environments, managing projects from inception to completion.
- Supervise teams responsible for the operation, support, and monitoring of client environments, ensuring optimal service.
- Develop and enforce policies and operating procedures that support robust service delivery.
- Ensure efficient, effective, and round-the-clock support is available to all users (24x7x365).
- Serve as a primary Client Relationship Manager/Account Manager, maintaining high client satisfaction and proactive communication.
- Cultivate strong, collaborative relationships with technology partners to ensure seamless and efficient client support.
Who We’re Looking For:
- Bachelor’s or Master’s degree in Computer Science, Cybersecurity, Information Technology, or a related field, or equivalent experience.
- 5–10+ years in management within a technical service organization.
- Proven experience implementing Privileged Access Management (PAM), Identity and Access Management (IAM), or other security solutions (e.g., SailPoint, Saviynt, BeyondTrust, ForgeRock, CyberArk, etc.) in client environments.
- CISSP or similar security certifications (preferred).
- Skilled in developing technical strategies, architectures, and roadmaps for secure environments.
- Deep understanding of network security (IDS, firewall, VPN) and protocols (IP, TCP, UDP, FTP, HTTP, DNS, routing, etc.).
- Proficient in Unix/Linux/Windows administration.
- Strong troubleshooting skills with a solid technical aptitude for enterprise IT best practices.
- Dedicated to exceeding client expectations, with a proactive client-focused approach.
- Excellent interpersonal, written, and verbal communication skills; able to convey complex technical information to diverse audiences.
- Proficient in creating detailed documents and reports.
- Skilled at building strong relationships and engaging effectively across all organizational levels.
- Meet with clients to ensure seamless service delivery and explore additional service opportunities.
- Travel: Willingness to travel up to 15% of the time.
Nice-to-Have Skills:
- Spanish language proficiency is considered an asset.
- Experience managing IT service delivery using ITIL frameworks, SLAs, and service performance metrics is an asset.
Compensation:
The base salary range for this position is CAD $120,000 – $140,000. The final base salary offered will be determined based on the candidate’s experience, overall fit for the role, and expected ramp-up time. Eligible individuals may also participate in our bonus program. At KeyData Cyber, we are committed to fair and competitive compensation. We regularly benchmark across positions, industries, sectors, and experience levels, ensuring our approach recognizes each person’s unique strengths, contributions, and the value they bring to the organization.#LI-RJ1
Why You’ll Love Working Here
At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.
Accessibility & Accommodations
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request.
Fraud Prevention & Identity Verification
We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third‑party service providers as part of our standard application screening process.
Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.
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