Posted 4 days ago
Manager Station Operations
@ Alaska Airlines
Sidney, British Columbia
SIGNALS
Overview
Alaska Airlines, through Horizon Air, is hiring a Manager Station Operations at Victoria Airport in BC. The full-time role oversees all station operations, leads a team of agents, and drives customer service and safety standards. The posting requires 5 years of customer service experience, 2 years of leadership experience, a bachelor's degree or 2 extra years of experience, flexible scheduling including weekends and holidays, and Canadian or dual citizenship.
Responsibilities:
- Lead a team of airport agents and set operational priorities
- Oversee station performance and customer service standards
- Manage team performance, feedback and development
- Build a culture of safety and compliance through training and risk assessment
- Represent Horizon Air with port, civic and sales contacts
Requirements summary:
- 5 years of customer service experience
- 2 years of leadership experience
- Bachelor's degree or 2 additional years of experience
- Strong communication and problem-solving skills
- Ability to work weekends, holidays and non-standard shifts
- Canadian or dual citizen
Tools & skills
Benefits mentioned
Paid time offTuition support
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | Bachelor’s degree (required), High school (required) |
| Perks mentioned | Generous paid time off, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Alaska Airlines
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Horizon Air
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the team to champion a superior level of customer service that will delight our guests at the airport while ensuring that the utmost safety standards are upheld.
Key Duties
Job-Specific Experience, Education & Skills
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To Implement This Policy, We Will
Apply by 7:00 PM Pacific Time on
11/17/2026
Location
Victoria, BC - Airport
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the team to champion a superior level of customer service that will delight our guests at the airport while ensuring that the utmost safety standards are upheld.
Key Duties
- Lead team of agents in Canada and establish priorities to meet operational goals and highest-level customer service. Oversees station operational performance and achievement of customer service standards.
- Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
- Cultivate a culture of safety and compliance through training, communication and continuous risk assessment.
- Shape culture of team through action, presence, and reinforcement of behaviors.
- Make decisions that professionally represent Horizon Air in a range of port, civic, and sales related settings.
- Influence across the company by promoting Horizon Air’s shared values and excellent customer service to the team, other internal work groups and individuals outside the direct responsibility of station operations.
- Responsible for providing written and verbal internal communication regarding station issues and performance.
- Other duties as assigned such as supporting the operation and interacting directly with Horizon Air’s customers on a regular basis.
Job-Specific Experience, Education & Skills
- 5 years of experience in customer service.
- 2 years of leadership experience.
- A Bachelor's degree, or an additional 2 years of experience in lieu of this degree.
- Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insights, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.
- Excellent problem-solving skills, with the ability to understand the root causes of issues and to resolve in a thorough manner.
- Detailed oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
- Proven ability to motivate and engage employees in order to encourage a team environment and cultivate a positive work environment.
- Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
- Proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).
- High school diploma or equivalent.
- Minimum age of 18.
- Canadian or dual citizen required.
- Experience coaching and counseling employees on performance related issues.
- Experience scheduling shift work and administering budget controls.
- In-depth knowledge of station operations, ticketing, passenger service, ground service, airfreight, cost control, budgeting, and labor scheduling.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Annual bonus plans
- Generous holiday and paid time off
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To Implement This Policy, We Will
- Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
- Ensure that employment decisions are based only on valid job requirements; and
- Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Apply by 7:00 PM Pacific Time on
11/17/2026
Location
Victoria, BC - Airport
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