Posted 4 hours ago
Member Service Representative 2 MSC
@ StellerVista Credit Union
Cranbrook, British Columbia
Overview
StellerVista Credit Union is hiring a full-time Member Service Representative 2 for its Member Solutions Centre in Cranbrook, BC. The role serves members mainly by phone and virtual channels, covering savings, account advice and documentation. The schedule is 37 hours weekly with set Monday to Friday shifts, a wage of $28.76 to $33.80 per hour, and a bargaining unit position.
Pay:
$28.76–$33.80 an hour
Responsibilities:
- Assist members with savings in regular and registered accounts
- Advise members on the account best suited to their needs
- Handle quick requests through remote or virtual channels
- Prepare and complete required documentation quickly and accurately
Requirements summary:
- Secondary school diploma plus about 2 years of related sales and service experience at a financial institution
- Equivalent combination of education and experience considered
- Excellent written and oral communication
- Credit union knowledge of lending and deposit products
- Computer literacy in Word, Excel and email
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 37 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record, credit |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
StellerVista Credit Union
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Together Through Life
Full company description
At StellerVista Credit Union, in true cooperative fashion, you are a member and an owner. Together, we are part of something bigger, yet local - and Local decision making is how small towns like ours can thrive. Not from corporate or generic solutions - but from tailor made options. Our commitment goes far beyond money and donations, we are volunteers and advocates for our communities. Our entire team takes pride in demonstrating to care and compassion in the course of providing top-tier professional financial service and advice. Local banking works, and it works better than other options - StellerVista is the case study example of this. We have branches in Elkford, Sparwood, Fernie, Cranbrook, Castlegar, Slocan Park, and Greenwood. Members living in these remote areas, or anywhere else for that matter, have access to mortgages, small business loans, savings and investing accounts, credit cards, personal loans, wealth management, insurance, and much more - all built on a high-touch, personalized service. One that meets you where you are, and helps you get your goals. Plainly stated, local banking makes a local impact. Where do you bank?
- LinkedIn followers
- 471
- People associated on LinkedIn
- 57
- Reported office locations
- 920 BAKER ST, Cranbrook, British Columbia V1A 1A5, CA
- 814 Michel Road, PO Box 189, Elkford, BC V0B 1H0, CA
- 1601 9th Avenue, PO Box 1440 Fernie, Fernie, BC V0B 1M0, CA
- 124 Aspen Drive, PO Box 1030, StellerVista Sparwood, BC V0B 2G0, CA
- 630 17th St, Castlegar, British Columbia V1N 4G7, CA
- 3014 Highway 6, Slocan Park, British Columbia V0G 2E0, CA
- 256 S Copper Ave, Greenwood, British Columbia V0H 1J0, CA
- Business categories
- Commercial Lending
- Finance
- Banking
- Non Profit
- Lending
- Financial Services
- Other recorded names
- StellerVista Credit Union
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At StellerVista Credit Union, in true cooperative fashion, you are a member and an owner. Together, we are part of something bigger, yet local - and Local decision making is how small towns like ours can thrive. Not from corporate or generic solutions - but from tailor made options. Our commitment goes far beyond money and donations, we are volunteers and advocates for our communities. Our entire team takes pride…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 51-200 employees |
| Headquarters | Cranbrook, British Columbia |
| Organization type | Nonprofit |
| Year founded | 1950 |
| Open jobs on Jobsy | 8 |
| View page |
About StellerVista
StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.
In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.
The Opportunity
If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Member Service Representative 2.
Position Overview
We are hiring for our Member Solutions Centre, which provides excellent member service primarily over the phone or through our virtual platforms.
In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them) and assisting with quick requests through our remote or virtual channels. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.
This position is a bargaining unit position
Schedule Description
Permanent Full -Time (37 hrs weekly)
Monday Wednesday and Friday: 9:45am – 6:15pm
Tuesday & Thursday: 10:00am – 6:15pm
Wage scale: $28.76/hr - $33.80/hr.
Note: These hours may be altered or increased due to operational requirements.
Education and Experience
Do you have a secondary school diploma plus a minimum of approximately 2 years’ related sales and service experience from a financial Institution in a Member Service Representative Role?
OR
Candidates with an equivalent combination of education and experience will also be considered.
We Value:
- Accountability - to our members, the StellerVista team, and our communities
- Responsiveness – to listen and care so to provide exceptional service and advice.
- Ability to build trust – with members and others in the StellerVista team
- Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
- Excellent Communication skills - written and oral
- Professional image
- Credit Union knowledge of lending and deposit products and services
- Personal computer literacy – keyboarding, email programs, Word, and Excel
Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.
At StellerVista Credit Union we are proud to offer an employee experience that includes:
- Opportunity for professional growth and development
- A supportive and inclusive work environment
- The opportunity to make a meaningful impact in the lives of our members and the community
- A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
- Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement
About the Kootenay Region
The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.
The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.
Job Location – Cranbrook, B.C.
Closing date – open until filled.
How to Apply
If this sounds like a position for you, APPLY NOW, and should you have a problem in uploading your resume, please email us at [email protected]
Check out StellerVista’s career opportunities here: Careers | StellerVista Credit Union
We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.
We’re proud of our team. They make us who we are.
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