Posted 8 days ago
Membership Coordinator
@ Altea
Vancouver, British Columbia
Overview
Altea, a Canadian fitness and wellness club with multiple boutique studios and recovery amenities, is hiring a full-time Membership Coordinator. The role converts prospects into members through tours, inbound leads, outbound prospecting and retention outreach. Pay is confidential, with a performance bonus, complimentary membership, group benefits and vacation plus paid Flex days.
Responsibilities:
- Convert inbound leads through tours and follow-up
- Drive outbound prospecting and referral partnerships
- Deliver tours and onboard new members
- Manage membership renewals and at-risk member outreach
- Track leads, follow-ups and conversions in the pipeline
Requirements summary:
- 1 to 3 years in sales, membership or customer-facing roles
- Proven lead conversion and pipeline discipline
- Strong written and verbal communication
- CRM or membership management experience an asset
- Valid Standard First Aid and CPR-C
- Criminal background check before start
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | Standard First Aid, CPR-C |
| Background checks | criminal record |
| Perks mentioned | Generous paid time off, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altea
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A community designed to elevate and activate your fitness and wellness journey.
Full company description
Altea is Canada’s leader in fitness and wellness - built for Canadians, by Canadians. We believe that fitness is more than a routine; it’s a lifestyle that transforms lives and strengthens communities. Founded by industry veterans, Altea’s mission is to create high-performance environments where people feel inspired, supported, and empowered to reach their full potential. Our world-class clubs feature cutting-edge fitness classes, top-tier amenities, and expert coaching to help our members move better, feel stronger, and live healthier. With industry-leading locations across Canada - including our 80,000-square-foot space in Winnipeg, our 89,000-square-foot club in Toronto’s Liberty Village, and our upcoming luxury club, AVANT by Altea, launching in Yorkville - we are redefining the fitness experience. At Altea, we don’t just build fitness and wellness spaces - we build exceptional teams. We’re looking for passionate, driven professionals who thrive in leading communities, and excel in a fast-paced and collaborative environment. If you’re a team player who loves pushing boundaries, embracing innovation, and making a real impact, this could be your next career move. Join us; let’s make a difference together.
- LinkedIn followers
- 6,704
- People associated on LinkedIn
- 288
- Reported office locations
- 25 Ordnance St, Toronto, Ontario M6K, CA
- 100 South Town Rd, Winnipeg, Manitoba R3Y, CA
- 425 West 6th Avenue, Vancouver, British Columbia V5Y1L3, CA
- 1660 Carling Ave, Ottawa, Ontario K2A 1C5, CA
- Business categories
- Training
- Communities
- Fitness
- Personal Development
- Other recorded names
- Altea
- Altea SI
- Specialties
- Group training
- Personal training
- Health
- Fitness
- Gym
- Wellness
- Exercise
- Kids activity centre
- Aquatic centres
- Women's only fitness
- Studio Fitness Classes
- Hot Yoga
- Yoga
- Group Cycle
- Boxing
- Anti-Gravity Fitness
- Rock Climbing
- Ninja Course
- Skating Treadmill
- Birthday Parties
- Corporate Events
- Fine Dining
- Custom Events
- Swimming Lessons
- and Summer Camps
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Altea is Canada’s leader in fitness and wellness - built for Canadians, by Canadians. We believe that fitness is more than a routine; it’s a lifestyle that transforms lives and strengthens communities. Founded by industry veterans, Altea’s mission is to create high-performance environments where people feel inspired, supported, and empowered to reach their full potential. Our world-class clubs feature cutting-edge…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | Group trainingPersonal trainingHealthFitnessGymWellnessExerciseKids activity centreAquatic centresWomen's only fitness |
| Open jobs on Jobsy | 49 |
| View page |
Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience.
The Membership Coordinator is the first real conversation most people have with Altea. You are the person who turns curiosity into commitment, who takes a prospect from their first inquiry through a tour, a conversation, and a decision to join. This role is about understanding what someone actually needs, connecting them to the right experience, and making sure the people already inside the club feel as valued as the day they joined.
If you are someone who finds energy in people, takes a no personally without taking it personally, and believes that the right conversation at the right moment can change someone's health for the better, this role was built for you.
What You'll Do:
- Convert Inbound Leads. Respond to inquiries quickly, book tours, and guide prospects through the Altea membership experience with genuine enthusiasm and zero pressure.
- Drive Outbound Prospecting. Build your pipeline through community outreach, referral programs, local partnerships, and proactive follow up. You do not wait for leads to come to you.
- Deliver Exceptional Tours. A tour at Altea is not a walkthrough. It is the first experience someone has with what will become part of their daily life. You make it feel that way.
- Protect Retention. Membership renewals and at risk member outreach are part of your job. You notice when engagement drops and you do something about it before a cancellation request comes in.
- Own Your Pipeline. You track your leads, your follow ups, and your conversions with discipline. Your pipeline is organized, current, and honest.
Who You Are:
Sales at Altea is not about pressure. It is about belief. You believe in the experience this club offers, and that belief comes through in every conversation because it is genuine.
- You are a natural with people. You read a room quickly. You know when someone needs more information and when they need to be heard. You adjust without being asked to.
- You are hungry without being pushy. You care about your numbers because you care about the outcome, for the member and for the club. You follow up because you know the value of what you are offering, not because you are chasing a quota.
- You are honest and grounded. You don't oversell. You find the right membership for the right person, and that integrity is what builds the kind of member community Altea is known for.
- You are proud of where you work. When you give a tour, it shows. When you talk about Altea, it is not a script. It is something you genuinely believe in.
What We're Looking For:
- 1–3 years of experience in a sales, membership, or customer-facing role. fitness or hospitality experience is an asset
- Demonstrated ability to convert leads and manage a sales pipeline with discipline and follow-through
- Strong written and verbal communication skills. you are comfortable on the phone, in person, and over email
- Experience with CRM platforms or membership management systems is an asset
- A genuine interest in health, fitness, and wellness. you do not need to be an athlete, but you need to believe in what Altea offers
- Valid Standard First Aid and CPR-C, maintained annually
- Criminal Background Check required prior to commencement
What You'll Earn
This role is compensated at a level that reflects the standard we hold and the calibre of person we're looking for. All rates of pay are confidential. Beyond base, you'll receive a performance bonus tied to membership results, complimentary Altea membership, group benefits, vacation package plus paid Flex days.
Success Looks Like:
Your lead response time is fast, your tour conversion rate is strong, and your pipeline is never stale. Prospects feel informed and genuinely excited. not pressured. Members you've onboarded are engaged, retained, and referring people they care about. The Sales and Acquisition Manager trusts your pipeline because you keep it honest.
We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.
AI Disclosure: To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.
We thank you for your interest; however, only candidates selected for an interview will be contacted.
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