First seen by our source: 3 hours ago
Mental Health Caseworker - FACT
@ Niagara Region
Niagara, Ontario
SIGNALS
Overview
Niagara Region is hiring a full-time regular Mental Health Caseworker in Niagara Falls for its FACT team, with a salary of $32.82 to $40.57 per hour and a 35-hour week. The role provides case management, outreach, counselling and crisis de-escalation for people with severe and persistent mental illness and their families, mostly in the home or in community locations. The posting requires a human services diploma or degree, at least 2 years of case management experience, a criminal records check with vulnerable sector screening, your own transportation, and flexible evening and weekend availability.
Responsibilities:
- Provide case management and outreach to clients with severe and persistent mental illness
- Offer psychoeducation and supportive counselling to clients and families
- Help clients navigate the health system and link them to community resources
- Respond to crises and de-escalate situations
- Act as an external resource to other providers
Requirements summary:
- Diploma or degree in a human service discipline
- Minimum 2 years of case management experience
- Knowledge of severe mental illness and mental health diagnosis
- Knowledge of community resources and provincial mental health legislation
- Excellent verbal and written communication
- Computer literacy; French is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Social & community services |
| Experience | 2+ years |
| Hours per week | 35 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Office, Home |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | French |
| Driver’s licence | required, own vehicle |
| Background checks | criminal record, vulnerable sector |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | Human services |
| Perks mentioned | Flexible hours, Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Niagara Region
| Field | Value |
|---|---|
| Open jobs on Jobsy | 33 |
Job description
Job Opening
CUPE 1757
Job Title : Mental Health Caseworker - FACT
Job Opening Id : 46379 # Required : 1
Business Unit : Public Health and Emerg Servs Division : Clinical Services
Worksite: : Public Health Niagara Falls Standard Hours : 35.00 / week
Full/Part Time : Full-Time Regular/Temporary: : Regular
Salary Grade : 5 Salary Range : $ 32.82 - $ 40.57
Post Date : 2026-10-15 Close Date : 2026-10-28
Location
Location: Niagara Falls, ON
Division
Clinical Services
Important Notices & Amendments
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.
Job Description
JOB SUMMARY
The Mental Health Caseworker is a member of an interdisciplinary team who provides comprehensive case management services for persons with severe and persistent mental illness, and their families. This role provides proactive outreach, and engagement to meet client basic needs, assistance with navigation through the health care system and facilitation of linkages to appropriate community resources. The Mental Health Case Worker provides psychoeducation and supportive counselling to clients and families. They play a vital role in crisis de-escalation and act as an external resource to other mental health and community service providers. Services are provided in the home or at community locations convenient for the client.
Qualifications
EDUCATION
Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows
CUPE 1757
Job Title : Mental Health Caseworker - FACT
Job Opening Id : 46379 # Required : 1
Business Unit : Public Health and Emerg Servs Division : Clinical Services
Worksite: : Public Health Niagara Falls Standard Hours : 35.00 / week
Full/Part Time : Full-Time Regular/Temporary: : Regular
Salary Grade : 5 Salary Range : $ 32.82 - $ 40.57
Post Date : 2026-10-15 Close Date : 2026-10-28
Location
Location: Niagara Falls, ON
Division
Clinical Services
Important Notices & Amendments
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.
Job Description
JOB SUMMARY
The Mental Health Caseworker is a member of an interdisciplinary team who provides comprehensive case management services for persons with severe and persistent mental illness, and their families. This role provides proactive outreach, and engagement to meet client basic needs, assistance with navigation through the health care system and facilitation of linkages to appropriate community resources. The Mental Health Case Worker provides psychoeducation and supportive counselling to clients and families. They play a vital role in crisis de-escalation and act as an external resource to other mental health and community service providers. Services are provided in the home or at community locations convenient for the client.
Qualifications
EDUCATION
- A diploma or degree in human service-related discipline.
- Minimum of 2 years of experience in case management is required.
- Experience in community mental health is preferred.
- Demonstrated knowledge of severe mental illness and its impact on the person and their family is required.
- Experience supporting clients with system navigation, housing, income support, and effects of poverty and marginalization is required.
- Working knowledge of relevant provincial legislation (e.g., Mental Health Act, Child and Family Services Act, Personal Health Information Protection Act, Health Care Consent Act, Substitute Decisions Act) pertaining to services provided by a community agency is preferred.
- Knowledge of community resources relevant to the provision of mental health and related services is required.
- Formal training in evidence based best practice is preferred.
- Formal training in mental health assessment and a working knowledge of mental health diagnosis are required.
- Skills in counseling, addictions, housing, community outreach, concurrent disorders and general aspects of physical health are required.
- Ability to work independently and in an interdisciplinary team.
- Must demonstrate excellent communication skills, both verbal and written.
- Computer literacy is required.
- French language is an asset.
- Must provide own transportation and be able to travel throughout the Niagara Region to other offices, work locations, or sites as authorized by the Corporation for business reasons. Employees who use their personal vehicles for approved Region business shall ensure they are adequately insured with their personal insurance carrier. It is the employee's responsibility to possess and maintain a valid driver's license of the appropriate class to carry out their job in accordance with Corporate Policy.
- Support clients in their travel to locations in the community when it is relevant to the client’s recovery plan as per program policy (which allows the option of staff transporting clients in their personal vehicle).
- In accordance with Corporate Criminal Records Check policy, the position requires the incumbent to undergo a Criminal Records check, including vulnerable sector screening, and submit a Canadian Police Clearance Certificate prior to commencing employment.
- Be available to work flexible hours including weekend and/or evening hours as required.
- Vaccinations as recommended in Public Health policy.
Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows
- Email: [email protected]
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
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