Merchant Growth Specialist

Company Description Ettain Group HR is a human resources and talent solutions provider that supports organizations in building high-performing teams and driving business growth. The company partners with clients across industries to deliver specialized staffing, workforce management, and HR consulting services. Ettain Group HR focuses on aligning talent with business needs, emphasizing professional development and long-term career opportunities. Team members benefit from a collaborative environment that values integrity, performance, and client satisfaction.
Role Description The Merchant Growth Specialist is a part-time, on-site role based in Manitoba, Canada, focused on supporting merchants in expanding their business performance and customer reach. Day-to-day responsibilities include analyzing merchant sales data and performance metrics, identifying growth opportunities, and preparing clear reports and recommendations. The role involves regular communication with merchants to understand their goals, provide guidance on financial and operational improvements, and deliver high-quality customer service. The Specialist will collaborate with internal teams to coordinate merchant support initiatives, assist with resolving issues, and ensure merchants have the tools and information needed to grow their businesses. This position requires consistent on-site presence to meet with merchants, attend meetings, and build strong working relationships.
Qualifications

• Candidates should possess strong Analytical Skills to interpret data, identify trends, and support data-driven recommendations.
• Candidates should possess excellent Interpersonal Skills and Customer Service abilities to build trust with merchants and address their needs effectively.
• Candidates should possess clear and professional Communication skills, including the ability to explain complex information in a straightforward manner.
• Candidates should possess foundational Finance knowledge to understand merchant financial performance and support growth strategies.
• Additional beneficial qualifications include experience in retail or e-commerce, familiarity with CRM or sales tools, strong organizational skills, and the ability to prioritize tasks in a fast-paced environment.
• Post-secondary education in business, finance, economics, or a related field is an asset, as is prior experience in a client-facing or account management role.