Posted 4 days ago
Merchant Support Advisor, Canada (Canada )
@ Shopify
Canada
SIGNALS
Overview
Shopify is hiring a full-time Merchant Support Advisor in Canada to coach merchants through problems and unfamiliar tasks. The work is digital-first, with troubleshooting and teaching across a fast-paced, ambiguous environment. The application requires a 1-2 minute teaching video.
Responsibilities:
- Troubleshoot problems alongside merchants
- Coach merchants through unfamiliar tasks
- Understand each merchant's business and context
- Use AI to investigate and prepare solutions
Requirements summary:
- Strong teaching and explaining ability
- Comfort with ambiguity and rapid change
- Critical thought and independent judgment
- Digital-first work style
- Submit a 1-2 minute teaching video
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Shopify
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Job description
About The Role
Help someone do the brave thing.
Starting a business takes courage. When a merchant reaches out, you get to help them keep going.
The best advisors are great teachers. They meet people where they are, make unfamiliar ideas click, and help them take the next step with confidence.
You’ll troubleshoot alongside merchants and coach them through the unfamiliar. Understand their business, their context, and what’s at stake. Help them solve today’s problem and feel more capable of handling tomorrow’s.
Use AI to investigate and prepare. Bring curiosity, judgment, and a teacher’s instinct for when to explain, demonstrate, or let someone try.
If you’re the person others turn to when something doesn’t make sense, we’d like to see how you teach.
Our application is simple: Teach us something in a 1-2 minute video.
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
Help someone do the brave thing.
Starting a business takes courage. When a merchant reaches out, you get to help them keep going.
The best advisors are great teachers. They meet people where they are, make unfamiliar ideas click, and help them take the next step with confidence.
You’ll troubleshoot alongside merchants and coach them through the unfamiliar. Understand their business, their context, and what’s at stake. Help them solve today’s problem and feel more capable of handling tomorrow’s.
Use AI to investigate and prepare. Bring curiosity, judgment, and a teacher’s instinct for when to explain, demonstrate, or let someone try.
If you’re the person others turn to when something doesn’t make sense, we’d like to see how you teach.
Our application is simple: Teach us something in a 1-2 minute video.
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
Journal
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