Posted 5 days ago
Mortgage Specialist Assistant
@ Royal Bank of Canada
Ottawa, Ontario
Overview
Royal Bank of Canada is hiring a part-time Mortgage Specialist Assistant in Ottawa to support a top-producing Mortgage Specialist with client contact, scheduling, correspondence and file preparation. The role is salaried, about 18.75 hours per week, with a posted application deadline of November 8, 2026. Candidates need at least two years in a service and sales support role and strong Microsoft Office skills.
Responsibilities:
- Manage client requests by fax, email and phone
- Manage the Mortgage Specialist's email, mail and diary
- Maintain office routines, supplies and files
- Prepare presentation and marketing materials
- Validate Homebase files before credit submission
Requirements summary:
- Minimum 2 years in a service and sales support role
- Exceptional customer service skills
- Strong written and oral communication
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Experience | 2+ years |
| Hours per week | 18.75 |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Royal Bank of Canada
Stock listing: TSX:RY · NYSE:RY · Source checked: 2026-11-02
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
- LinkedIn followers
- 932,626
- People associated on LinkedIn
- 96,867
- Reported office locations
- 200 Bay Street, Toronto, Ontario M5J 2J5, CA
- 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA
- 2 Park St, Sydney, NSW 2000, AU
- 100 Bishopsgate, London, England EC2N 4AA, GB
- Persiaran Apec, Cyberjaya, Selangor 63000, MY
- 60 S 6th St, Minneapolis, MN 55402, US
- Business categories
- Wealth Management
- Commercial Lending
- Finance
- Banking
- Payments
- Asset Management
- Insurance
- Lending
- Financial Services
- Financial Exchanges
- Other recorded names
- Royal Bank of Canada
- RBC
- Specialties
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
- Profile identifies a recruitment agency
- No
- Reported total investment
- 22,251,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | financebankinginvestinginsurancefinancial planningwealth managementand capital markets |
| Open jobs on Jobsy | 1,084 |
| View page |
Job Description
What is the opportunity?
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.
What will you do?
· Consistently provide superior responsive service to client fax / e-mail / telephone requests
· Consistently provide superior responsive execution and delivery of client transactions/requests
· Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
· Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
· Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
· Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
· Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities
· Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
· Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.
· Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting
What do you need to succeed?
Must-have
· Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests
· Exceptional customer service skills
· Excellent communication skills, oral/written skills, good business writing
· Strong organizational skills with the ability to multi-task and prioritize
· Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook
· Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)
Nice-to-have
· Resourcefulness and able to work independently
· Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment
· Strong problem solving skills with a sense of urgency
· Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset
· Strong knowledge of credit and the mortgage process and Home Financing products is an asset
Job Skills
Client Centricity, Communication, Critical Thinking, Curious MindsetAdditional Job Details
Address:
2121 CARLING AVE:OTTAWACity:
OttawaCountry:
CanadaWork hours/week:
18.75Employment Type:
Part timePlatform:
PERSONAL & COMMERCIAL BANKINGJob Type:
RegularPay Type:
SalariedPosted Date:
2026-11-03Application Deadline:
2026-11-08Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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