Multi-unit General Manager

Multi-Unit General Manager

Altitude Golf | Markham, Ontario

Full-time · On-site · 44 hours per week

ABOUT ALTITUDE GOLF

Altitude Golf is a premium indoor golf destination combining immersive simulator technology, elevated hospitality and an exclusive membership experience.

Our Markham flagship features four themed simulator bays, a lounge and bar, and kitchen service, creating a distinctive setting for golf, social gatherings, corporate events and private celebrations.

THE OPPORTUNITY

We are looking for a hands-on, business-minded Multi-Unit General Manager to lead our Markham flagship and support the opening, development and operational oversight of additional Altitude Golf locations as the brand grows.

You will take ownership of daily operations, financial performance, guest and member satisfaction, team development and sales. Working closely with Accencis Group leadership, you will help establish the service standards and operating procedures that guide the brand’s expansion.

This role requires an active presence on the floor, a strong commitment to hospitality and the ability to balance business priorities with the needs of guests and employees.

KEY RESPONSIBILITIES

Business Operations & Financial Performance

• Manage profit and loss, operating budgets, labour costs, purchasing, inventory and overall profitability.

• Monitor revenue, expenses, simulator utilization and operational performance; develop action plans to improve results.

• Oversee billing, payment processing, refunds, cancellations and cash reconciliation.

• Manage supplier relationships and coordinate purchasing and service agreements.

• Report performance and operational priorities to Accencis Group leadership.

• Obtain required approvals for budgets, major expenditures, pricing, promotions, contracts and significant operational decisions.

Multi-Unit Leadership & Brand Development

• Lead the Markham flagship while supporting additional locations as they are developed and assigned.

• Support new openings through recruitment, training, operational planning and readiness checks.

• Establish consistent service standards, reporting practices and operating procedures across locations.

• Coach teams and site leaders, identify performance gaps and support improvements.

• Collaborate with head office to implement brand initiatives and share successful practices.

Guest & Member Experience

• Deliver personalized hospitality and build lasting relationships with guests, members and corporate clients.

• Manage inquiries, emails, reservation requests, booking changes and service concerns.

• Oversee booking accuracy and effective use of simulator bays.

• Conduct facility tours for prospective members, event organizers and corporate groups.

• Resolve complaints professionally and develop initiatives that encourage loyalty and repeat visits.

• Track guest satisfaction, including Net Promoter Score (NPS), and use feedback to improve service.

Sales & Business Development

• Drive revenue through memberships, simulator bookings, food and beverage sales, group events and full-venue buyouts.

• Build relationships with local businesses, community partners and prospective clients.

• Convert inquiries and facility tours into confirmed bookings.

• Collaborate with marketing on promotions, events and campaigns.

• Monitor sales performance and identify opportunities to grow the business.

Team Leadership & Training

• Recruit, interview, hire, onboard and develop employees.

• Prepare schedules that balance guest service, operational coverage and labour budgets.

• Set clear expectations and provide regular coaching, training and performance feedback.

• Develop and maintain standard operating procedures covering guest service, reservations, sales, food and beverage, cash handling, opening and closing, safety and incident response.

• Build a supportive, accountable team culture.

• Step into operational roles when needed to support employees and maintain service standards.

Facility, Simulator & Food and Beverage Operations

• Oversee simulator bays, bar and kitchen service, and all guest areas.

• Maintain cleanliness, presentation, equipment reliability and operational readiness.

• Coordinate maintenance, repairs, inspections and technical support.

• Monitor food and beverage quality, inventory and service consistency.

• Ensure compliance with applicable food safety, alcohol service and workplace health and safety requirements.

• Enforce safety procedures in simulator areas.

• Document and escalate guest and employee injuries, accidents, near misses and other incidents.

• Oversee opening and closing procedures and site security.

QUALIFICATIONS

• At least five years of management experience in hospitality, health and fitness, entertainment, recreation or a related customer-focused industry.

• Multi-unit leadership or new location opening experience is strongly preferred.

• Experience managing P&L, budgets, labour costs and financial performance.

• Strong sales, business development and customer retention skills.

• Experience recruiting, scheduling, coaching and managing teams.

• Familiarity with booking systems, POS platforms, billing and inventory management.

• Food and beverage management experience is an asset.

• Strong written and verbal communication skills.

• Excellent organization, sound judgment and a proactive approach to solving problems.

• CPR and First Aid certification, or willingness to obtain before starting.

• Smart Serve certification for duties involving alcohol service.

• An interest in golf or experience in golf hospitality is an asset.

• Ability to travel between assigned locations.

SCHEDULE

This is a full-time, on-site position requiring 44 hours per week, with flexibility to work evenings, weekends and statutory holidays based on operational needs, events and location openings.

HOW TO APPLY

Apply through this LinkedIn posting with your résumé and a brief introduction highlighting your leadership experience and interest in Altitude Golf.

COMPENSATION

• Annual salary: CAD $50,000–$55,000, based on experience and qualifications.