National Quality & Compliance Manager

Role Summary

The National Quality & Compliance Manager leads the development, implementation, and continuous improvement of quality management and regulatory compliance programs across all regions. Working closely with operational leaders, this role oversees technical standards, audits, qualifications, and corrective actions. Success means consistent, high-quality work that meets applicable legislation, codes, standards, customer requirements, and Modern Niagara Building Services’ expectations.

Why This Role Matters to Modern Niagara Building Services

The National Quality & Compliance Manager helps protect the organization’s ability to perform regulated work across Canada. Their leadership ensures required authorizations, qualifications, registrations, inspections, and quality controls remain current while providing operational teams with practical guidance.

Through strong relationships with regulators, inspectors, engineers, certification bodies, and internal teams, this role reduces compliance risk and strengthens technical execution across jurisdictions.

Key Impact / Purpose

• Maintain consistent quality and compliance frameworks for regulated fuels, pressure equipment, pressure piping, welding, brazing, and related work.

• Translate regulatory and technical requirements into practical procedures, controls, and documentation.

• Maintain organizational authorizations and personnel qualifications required to perform regulated work.

• Improve operational performance through audits, corrective actions, training, and continuous improvement.

Duties and Responsibilities:

Regulatory Compliance and Authorizations

• Interpret and communicate requirements for fuels, boilers, pressure vessels, pressure piping, welding, brazing, repairs, alterations, inspections, testing, commissioning, and operation.

• Monitor legislation, code adoption, regulatory bulletins, directives, and jurisdictional guidance.

• Maintain compliance matrices identifying obligations, permits, licences, registrations, inspections, renewals, and reporting requirements.

• Oversee organizational certificates, quality program approvals, registrations, permits, licences, and related authorizations.

• Coordinate applications, renewals, submissions, regulatory correspondence, and supporting documentation.

• Monitor authorization status and scope limitations to ensure work remains within approved requirements.

• Coordinate responses to regulatory findings and external inspection requirements.

Quality Management and Technical Standards

• Develop, implement, maintain, and improve the organization’s Quality Management System (QMS).

• Maintain quality and compliance manuals, procedures, technical standards, forms, templates, and checklists.

• Establish processes for document control, record retention, audit management, and corrective actions.

• Define quality expectations for installation, service, maintenance, testing, commissioning, repairs, alterations, and documentation.

• Conduct field reviews to assess workmanship, documentation, and adherence to approved practices.

• Share technical standards, best practices, and lessons learned to improve consistency across regions.

Qualifications and Operational Support

• Support the development and administration of personnel qualification and competency programs.

• Maintain systems for tracking required certifications, licences, registrations, and competency records.

• Provide quality and compliance guidance throughout planning, procurement, installation, maintenance, commissioning, and closeout.

• Help operational teams identify inspection, testing, documentation, and quality control requirements.

• Coach operational leaders and field personnel on technical standards, compliance obligations, and quality expectations.

• Support onboarding, training, and ongoing technical competency development.

Audits and Corrective Actions

• Develop and administer the national quality and compliance audit program.

• Conduct operational audits, field assessments, and documentation reviews.

• Support external audits and inspections involving regulators, customers, insurers, and certification bodies.

• Identify process gaps, recurring deficiencies, and opportunities for improvement.

• Manage processes for non-conformances, customer complaints, deficiencies, and quality concerns.

• Lead investigations and root cause analysis for recurring quality issues, service failures, and compliance deviations.

• Track corrective and preventive actions to completion and verify their effectiveness.

• Escalate significant quality and compliance risks to operational and executive leadership.

Stakeholder Coordination and Performance Reporting

• Act as the primary contact for significant quality and compliance matters.

• Coordinate with regulators, authorized inspection agencies, engineers, insurers, certification bodies, third-party inspectors, and customers.

• Participate in customer quality reviews, performance meetings, and corrective action discussions.

• Maintain records of regulatory correspondence, audit findings, customer concerns, and external commitments.

• Develop and monitor quality and compliance performance indicators.

• Analyze trends in deficiencies, rework, callbacks, customer complaints, audit findings, and corrective actions.

• Prepare management reports, dashboards, and executive presentations to support improvement and strategic planning.

• Develop guidance documents, training materials, quality alerts, and compliance bulletins.

Must haves:

• Strong working knowledge of Canadian jurisdictional requirements for fuels, boilers, pressure vessels, pressure piping, fittings, repairs, alterations, welding, brazing, inspections, testing, certificates, permits, licences, and registrations.

• Familiarity with CSA B51, the CSA B149 series, the ASME Boiler and Pressure Vessel Code, ASME B31 piping codes, CSA W47.1, CSA W59, and related jurisdictional requirements.

• Ability to interpret technical requirements and translate them into practical operational processes.

• Strong understanding of quality management principles and quality assurance methods.

• Experience developing, implementing, and maintaining Quality Management Systems.

• Experience conducting technical and operational audits.

• Knowledge of field quality assurance, continuous improvement, and corrective action processes.

• Proficiency in root cause analysis and investigation techniques.

• Experience managing non-conformance and corrective action programs.

• Ability to use performance data to identify trends and drive improvement.

• Strong leadership, coaching, communication, and influencing skills.

• Ability to work effectively with executives, operational leaders, technicians, regulators, inspectors, and customers.

• Strong organizational and project management skills.

• Ability to manage competing priorities across multiple regions and jurisdictions.

Nice to haves:

• Experience in mechanical contracting, building services, industrial services, pressure equipment, or regulated construction environments.

• Experience managing regulatory compliance programs across multiple Canadian provinces or territories.

• Experience with welding procedure qualification and registration, pressure equipment registration, fuel system requirements, or authorized inspection programs.

• Experience supporting external quality and compliance audits.

• Experience developing compliance manuals, inspection plans, training materials, or other controlled documentation.

• Experience working directly with provincial or territorial regulators, authorized inspection agencies, certification bodies, insurers, or third-party inspectors.

• Post-secondary education or technical certification in engineering, quality, construction, mechanical systems, or a related discipline.

This is a new position.

Expected annual compensation: $120,000–$140,000

Modern Niagara Building Services offers a competitive total compensation package including:

• Defined Contribution Pension Plan with a generous employer contribution

• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family

• An annual health spending account to support your overall wellness

• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services

• A competitive vacation package with additional vacation granted throughout your tenure with the organization

• Employer Paid Parental Leave Top Up

• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work

• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance, and many others

Here at Modern Niagara Building Services, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara Building Services

Who We Are

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa.

We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara Building Services

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry.

We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at [email protected] so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara Building Services. Only those selected for an interview will be contacted.