Posted 8 days ago
Network Operations Analyst
@ Royal Bank of Canada
Toronto, Ontario
Overview
Royal Bank of Canada is hiring a Network Operations Analyst to monitor and support its global network 24/7/365, handling incident response, planned maintenance, disaster recovery execution and AI-driven monitoring. The role is full time at 37.5 hours per week in Toronto, with on-call rotation and after-hours incidents, and requires CCNA or CCNP plus at least 2 years in IT operations.
Responsibilities:
- Monitor network and system performance around the clock
- Respond to incidents and restore service
- Execute and validate disaster recovery runbooks
- Provision switches and firewalls
- Implement AI-driven automation for triage and ticketing
Requirements summary:
- 2+ years in IT operations, systems administration or incident management
- CCNA and/or CCNP certification
- Hands-on experience with Cisco SD-WAN, switches, firewalls and F5 load balancers
- Scripting and automation experience, ideally Python
- Experience executing datacenter disaster recovery runbooks in production
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Schedule | day, evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CCNA, CCNP |
| Perks mentioned | Flexible hours, Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Royal Bank of Canada
Stock listing: TSX:RY · NYSE:RY · Source checked: 2026-11-02
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
- LinkedIn followers
- 932,626
- People associated on LinkedIn
- 96,867
- Reported office locations
- 200 Bay Street, Toronto, Ontario M5J 2J5, CA
- 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA
- 2 Park St, Sydney, NSW 2000, AU
- 100 Bishopsgate, London, England EC2N 4AA, GB
- Persiaran Apec, Cyberjaya, Selangor 63000, MY
- 60 S 6th St, Minneapolis, MN 55402, US
- Business categories
- Wealth Management
- Commercial Lending
- Finance
- Banking
- Payments
- Asset Management
- Insurance
- Lending
- Financial Services
- Financial Exchanges
- Other recorded names
- Royal Bank of Canada
- RBC
- Specialties
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
- Profile identifies a recruitment agency
- No
- Reported total investment
- 22,251,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | financebankinginvestinginsurancefinancial planningwealth managementand capital markets |
| Open jobs on Jobsy | 1,061 |
| View page |
Job Description
What is the opportunity?
The Network Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and executing disaster recovery procedures.
As a member of the Technology Operations & Resiliency Network Operations Centre - NOC, you will be accountable for proactive incident detection, rapid response, service restoration, and effective disaster recovery Infrastructure recovery execution across all network technology platforms. This role requires knowledge in AI-driven monitoring platforms and the ability to maintain business continuity during critical infrastructure failures and testing.
This is an exciting opportunity to utilize AI-powered anomaly detection and predictive analytics to anticipate and prevent outages before they impact business operations.
What will you do?
- Perform technical and administrative activities required to maintain the highest levels of network availability and reliability through incident response, planned maintenance activities, and problem resolution
- Monitor network and system performance using various monitoring tools and software
- Provision network hardware (Network switches, Firewalls)
- Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary
- Execute and validate Disaster Recovery Infrastructure (DR) runbooks during critical incidents and schedule DR exercises, ensuring rapid failover procedures, backup system activation, and recovery & validation status tasks completion
- Identify, document, and remediate network vulnerabilities
- Participate in DR infrastructure testing and validation, including failover drills, and recovery procedure optimization to ensure RBC can maintain service continuity during catastrophic failures.
- Coordinate with IT support teams and Disaster Recovery teams to develop, document, test, and continuously improve Data centre runbooks and recovery procedures.
- Implement AI-driven automation for routine operational tasks, incident triage, and ticket categorization to increase NOC efficiency and reduce mean time to resolution (MTTR).
- Analyze AI-generated alerts and recommendations to distinguish between genuine threats and false positives, continuously training Machine Learning (ML) models to improve detection accuracy
- Identify, document, and remediate network vulnerabilities
- Participate in on-call rotation and respond to after-hours incidents as needed
What do you need to succeed?
Must-have
- 2+ years in IT operations, systems administration, or incident management
- CCNA (Cisco Certified Network Associate) and/or CCNP (Cisco Certified Network Professional certificate
- Strong understanding of Network based technologies and processes such as Cisco suite of products such as Cisco SD-WAN, Switches, Firewalls, and F5 Load Balancers
- Knowledge of Data, Voice and Wireless network technologies including associated hardware technologies
- Skilled with advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts (suspend/activate services)
- Scripting and automation experience, ideally with Python
- Hands-on expertise with SD-WAN, routers, switches, firewalls, and load balancers, ServiceNow
- Experience with SD-WAN technologies (configuration, management, troubleshooting)
- Strong communication and ability to communicate effectively with diverse stakeholders, from technical specialists to senior managers.
- Demonstrated experience executing and validating Datacenter disaster recovery runbooks in production environments.
Nice to Have
- Understanding of business continuity planning
- Technical understanding across various hardware and software platforms: Cisco IOS, Aruba Wireless,
- Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView and NetOps
- Understanding of machine learning concepts for IT operations (anomaly detection, predictive analytics, alert correlation)
- Knowledge of MCP Servers, AI and ML models
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work
#LI-POST
#TechPJ
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational DeliveryAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-10-29Application Deadline:
2026-11-17Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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