Observability Product Owner-EN 503

Application deadline: November 18 12:00 PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Position: Observability Product Owner

Employment Type: Permanent

Compensation Details:

• Product Owner 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates under a hybrid work model. As of September 2026, our in-office requirement has increased to three days per week and will be implemented gradually through a phased approach based on employee location. (subject to change).

• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.

• Relocation assistance is available for candidates who meet the eligibility criteria.

Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Collaborate with a diverse, experienced team – Work alongside talented professionals who bring a wealth of knowledge and expertise to drive success.

• Thrive in a supportive, teamwork-driven environment – Flourish in a workplace where collaboration and mutual support are paramount.

• Impact global communities through sustainable growth in emerging markets – Make a meaningful difference by fostering sustainable development in key regions around the world.

• Recognized as one of Canada’s Top 100 Employers, Best Diversity Employers, and a Top 100 Family-Friendly Employers – Join a company that is celebrated for its commitment to excellence, diversity, and work-life balance.

• Enjoy a comprehensive Total Rewards package:

• Flexible benefits – Our program lets you choose coverage that suits your unique needs, including Medical, Dental, Life, and more. Plus, we offer additional Flex credits to tailor your plan even further.

• Defined Contribution Pension Plan – Secure your future with our generous matching program that helps you save for retirement.

• Competitive vacation program – Enjoy a work-life balance with our competitive vacation program, starting with 4 weeks of vacation and 2 floater days each year for permanent employees.

• Comprehensive wellness programs – Stay healthy and happy with access to wellness initiatives, mental health support, and fitness programs.

• Professional Development – Advance your career with our support for growth and development through conferences, language training, and educational opportunities.

Team Overview:

• Technology Operations & Services (TOS) is EDC’s “run, support and sustain” engine for technology services, helping keep technology stable, dependable and resilient while enabling employees and business teams to work, connect, collaborate and serve customers. Within this mandate, TOS builds and operates the Monitoring & Observability Foundation Service, bringing together monitoring platforms, telemetry, event management, integrations and service practices to provide visibility into the health and performance of EDC’s technology environment.

• The service provides the platforms, integrations and operational capabilities needed across on-premises, hybrid, cloud-native and SaaS environments. TOS works closely with Enterprise Architecture to align these capabilities with EDC’s broader Enterprise Observability strategy and collaborates with product and platform teams, ITSM/ITOM, CMDB, managed-service providers and technology vendors to deliver and operate the service.

What you will be doing:

• The Product Owner of the Monitoring & Observability Foundation Service is accountable for the strategy, roadmap, governance and effectiveness of the service, building the capabilities needed to progressively deliver actionable operational insights. As a key TOS contributor to EDC’s Enterprise Observability strategy, the Product Owner works with Enterprise Architecture, architects and other stakeholders to help shape the direction and translate it into technology capabilities and priorities.

• Own and evolve the TOS Monitoring & Observability Foundation Service in alignment with EDC’s Enterprise Observability strategy and architecture.

• Define the service vision, capabilities and operating model, translating enterprise direction into a prioritized multi-year roadmap and delivery backlog.

• Advance application and full-stack observability, using service dependencies, logs, metrics, traces and other telemetry to improve proactive monitoring, root-cause and impact analysis, and progressively deliver actionable operational insights.

• Define, measure and report service performance, including SLIs, SLOs, adoption, platform health and value realization.

• Provide product ownership for observability platforms, including Dynatrace, overseeing platform health, access, consumption, lifecycle and cost management.

• Guide integration with ServiceNow Event Management and work with ITSM, ITOM and CMDB teams to establish the processes and data foundations required for effective event management and observability.

• Own and continuously improve the Monitoring & Observability service intake, prioritization and backlog.

• Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.

• Manage key vendor and managed-service relationships, including licensing, contracts, vendor performance, delivery scope and escalation.

• Provide technical and operational input to Enterprise Architecture-led decisions on the evolution and rationalization of observability and monitoring technologies.

• Participate actively in EDC’s Product Owner Community of Practice and ensure the service aligns with applicable product standards.

What we are looking for:

• University degree or college diploma in Computer Science, Information Systems, Engineering or a related field, or an equivalent combination of education and experience.

• Minimum seven years of experience in enterprise monitoring, observability, IT operations or related technology disciplines.

• Experience with enterprise monitoring and observability concepts, including metrics, logs, traces, events, alerting, dashboards, dependency visibility, application performance monitoring or digital-experience monitoring.

• Experience as a product owner, service owner or platform owner, including translating enterprise strategy and architecture into technical roadmaps, backlogs and service capabilities.

• Experience integrating monitoring or observability capabilities with ITSM/ITOM processes and platforms, particularly Event Management.

• Experience working in an outsourced or managed-services environment, including oversight of service providers, vendors and third parties.

• Experience with vendor management, licensing, consumption planning, budgeting and supporting investment and business-case development.

• Demonstrated ability to work across architecture, technical and business teams to translate enterprise standards into operational services and clear delivery priorities.

• Strong analytical, communication, facilitation and stakeholder-management skills, with the ability to translate technical capabilities into operational and business outcomes.

What will make you stand out:

• Experience with Dynatrace, ServiceNow, Azure Monitor, Cisco ThousandEyes or DNAC, VMware Aria Suite, Microsoft Configuration Manager or comparable technologies.

• Technical knowledge of digital experience monitoring, application performance monitoring, infrastructure monitoring, network performance monitoring, log analytics and distributed tracing.

• Knowledge of ServiceNow ITOM/Event Management, CMDB dependencies and event-to-alert-to-incident integration.

• Experience contributing to observability standards and developing service offerings, technical standards or tool-rationalization plans.

• Experience leading application onboarding or a full-stack observability proof of concept.

• Knowledge of cloud, hybrid and SaaS monitoring approaches, including Microsoft Azure and Microsoft 365 environments.

• Knowledge of AIOps, automation, closed-loop operational response, platform access governance, data retention, consumption management and FinOps principles.

• ITIL certification.

• Agile, Scrum, Product Owner or Lean certification.

• Bilingual in both official languages, English and French.

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

Student Program Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadien Citizen, Permanent Residents or Work Permit). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at [email protected]. We are here to support you every step of the way.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that a pool of qualified candidates may be established and may be used to staff similar positions at this level at EDC.

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