Posted 5 days ago
Ontario Works Casemanager
@ Niagara Region
Niagara, Ontario
SIGNALS
Overview
Niagara Region is hiring a temporary full-time Ontario Works Casemanager in St. Catharines for about 7 months, Monday to Friday 8:30 a.m. to 4:30 p.m. The role assesses clients' employability and financial eligibility, builds individualized case plans, and refers clients to community supports under Ontario Works legislation. Pay is $37.87 to $40.44 per hour, with a defined benefit pension plan.
Responsibilities:
- Assess clients' employability and financial resources
- Develop individualized case plans
- Coordinate services and make community referrals
- Advocate for clients within Ontario Works policy
- Maintain documentation and confidential records
Requirements summary:
- University degree in social science or social work preferred
- Over 2 years case management experience
- Knowledge of Ontario Works Act and related legislation
- Experience with SAMS or HIFIS preferred
- Strong communication and de-escalation skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Social & community services |
| Experience | 2+ years |
| Hours per week | 35 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Social Science, Social Work |
| Perks mentioned | Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Niagara Region
| Field | Value |
|---|---|
| Open jobs on Jobsy | 33 |
Job description
Job Opening
CUPE 1287
Job Title : Ontario Works Casemanager
Job Opening Id : 46544 # Required : 1
Business Unit : Community Services Division : SAEO
Worksite: : St. Catharines SAEO Office Standard Hours : 35.00 / week
Full/Part Time : Full-Time Regular/Temporary: : Temporary
Salary Grade : 14 Salary Range : $ 37.87 - $ 40.44
Post Date : 2026-11-11 Close Date : 2026-11-17
Location
Location: St. Catharines, ON
Temporary Duration
Approximate Duration: 7 months
The duration of the contract may change to align with the award date.
Division
SAEO
Important Notices & Amendments
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more.
Job Description
JOB SUMMARY
Working as part of a client-centered team, the Ontario Works Casemanager assists individuals and families in the Niagara Region access the supports and services they need to achieve life stabilization goals, including financial independence and employability. This involves a person-centred approach to develop and implement individualized case plans, coordinating services, making referrals to supporting agencies, and advocacy. This position applies critical decision making principles within a complex legislative and policy environment.
Qualifications
EDUCATION
Currently scheduled Monday to Friday, 8:30a.m. - 4:30p.m.
About Us
Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows
CUPE 1287
Job Title : Ontario Works Casemanager
Job Opening Id : 46544 # Required : 1
Business Unit : Community Services Division : SAEO
Worksite: : St. Catharines SAEO Office Standard Hours : 35.00 / week
Full/Part Time : Full-Time Regular/Temporary: : Temporary
Salary Grade : 14 Salary Range : $ 37.87 - $ 40.44
Post Date : 2026-11-11 Close Date : 2026-11-17
Location
Location: St. Catharines, ON
Temporary Duration
Approximate Duration: 7 months
The duration of the contract may change to align with the award date.
Division
SAEO
Important Notices & Amendments
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more.
Job Description
JOB SUMMARY
Working as part of a client-centered team, the Ontario Works Casemanager assists individuals and families in the Niagara Region access the supports and services they need to achieve life stabilization goals, including financial independence and employability. This involves a person-centred approach to develop and implement individualized case plans, coordinating services, making referrals to supporting agencies, and advocacy. This position applies critical decision making principles within a complex legislative and policy environment.
Qualifications
EDUCATION
- Completion of a university degree program, preferably with a Social Science or Social Work-related discipline, or, an equivalent combination of education, training, and experience
- Additional training such as de-escalation, effective communication, crisis intervention, naloxone, poverty reduction, sensitivity training and Diversity, Equity and Inclusion (or related) is preferred
- Over 2 years of experience in casemanagement and assessment in a human/social service environment
- Knowledge of applicable legislation, employment assistance programs, policies, guidelines and frameworks (i.e. Ontario Works Act, regulations and directives, Municipal Freedom of Information and Protection of Privacy Act, etc)
- Experience working with provincial databases and related systems (i.e. SAMS, HIFIS) is strongly preferred
- Knowledge and understanding of local community resources and their programs
- Experience providing person-centered, DEI informed services and supports to individuals with varying experiences and identities
- Experience working collaboratively with diverse communities, groups and organizations with knowledge, experience and commitment to equal access, equity and diversity
- Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence is preferred
- Experience dealing with highly sensitive and confidential information
- Excellent interpersonal, communication (oral and written) and teamwork skills to relate to individuals, families, peers, and other community partners in a calm and professional manner
- Excellent analytical, problem solving, organizational, critical thinking, and time management skills
- Ability to analyze and assess individuals employability and financial resources for the purpose of financial eligibility and appropriate referrals
- Effective notation and computer skills (Microsoft office, databases) to complete documentation and related administrative duties
- Strong advocacy, coaching, collaboration, de-escalation, mediation, and negotiation skills
- Ability to handle sensitive and/or confidential information with diplomacy, tact, and discretion
- Demonstrated ability to form relationships and build rapport with individuals and families based on trust and empowerment
- Fluency in other languages is an asset
- Ability to adapt to a fast changing environment
- Demonstrates culturally sensitive approaches and strategies with diverse populations
- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
Currently scheduled Monday to Friday, 8:30a.m. - 4:30p.m.
About Us
Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows
- Email: [email protected]
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
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