Operational Performance Specialist

JOB INFORMATION

Requisition ID: [[id]]
Number of Vacancies: [[numberOpenings]]
Department: [[division]] - [[department]]
Salary Information: $91,109.20 - $ 113,895.60
Pay Scale Group: [[custPayscaleGroup]]
Employment Type: [[jobGrade3]], On-site
New or Existing Vacancy: New

Weekly Hours: [[custStandardHours]] Off Days: Saturdays & Sundays Shift: [[custShift]]
Posted On: November 3, 2026
Last Day to Apply: November 9, 2026
Reports to: [[custReportsToTitle]]

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Are you seeking a new career opportunity? We are looking for an Operational Performance Specialist, Elevating Devices to join our team!

What You Will Do

• Analyze operational, maintenance, reliability, financial, and asset performance data to identify trends, recurring issues, service impacts, risks, and improvement opportunities.
• Develop and maintain KPIs, dashboards, scorecards, and management reports to monitor maintenance and capital program performance.
• Conduct business and process analyses, cost-benefit assessments, and feasibility studies, and provide data-driven recommendations to enhance asset management, maintenance strategies, and program delivery.
• Support continuous improvement initiatives, pilot projects, and system enhancements, including implementation planning, change management, training, and performance evaluation.
• Collaborate with operational, maintenance, capital, and technical stakeholders to validate findings, coordinate projects, and communicate insights through reports, presentations, and performance metrics.
• Identify business and reporting requirements for MAXIMO and related systems, supporting system testing, data validation, documentation, and process improvements.
• Research industry best practices, emerging technologies, and asset management trends to drive operational excellence and informed decision-making.

What Skills Do You Bring

• Use office technology, software and applications
• Maintain documentation and historical records
• Plan and organize activities / projects to meet section and organizational goals
• Create, document, and manage information and records

What Qualifications Do You Bring

• Completion of a post-secondary diploma or degree in Business Administration, Business Analysis, Data Analytics, Statistics, Engineering, Information Systems, Asset Management, or a related field, or an equivalent combination of education and experience.
• Strong knowledge of business analysis, performance measurement, statistical analysis, research methodologies, and data quality management.
• Experience analyzing complex operational and business data, identifying trends and risks, evaluating alternatives, and developing practical, evidence-based recommendations.
• Demonstrated experience developing KPIs, dashboards, management reports, business cases, feasibility studies, process documentation, and executive-level presentations.
• Knowledge of business requirements gathering, process mapping, workflow design, user acceptance testing (UAT), implementation planning, and change management practices.
• Proficiency with business systems, databases, and analytical tools. Experience with IBM Maximo, Microsoft Excel, Power BI, SharePoint, and other Microsoft 365 applications is preferred.
• Experience developing and maintaining reports, database queries, data validation processes, and audit controls to support accurate and reliable reporting.
• Strong project coordination skills with the ability to manage multiple priorities and meet established deadlines.
• Excellent analytical, problem-solving, organizational, communication, and presentation skills.
• Ability to communicate complex technical and analytical information to diverse audiences and prepare clear, decision-ready recommendations.
• Proven ability to work independently, exercise sound judgment and discretion, manage confidential information, and collaborate effectively in a team environment.
• Knowledge of asset management, maintenance operations, reliability principles, lifecycle planning, and continuous improvement practices is an asset.
• Ability to quickly acquire knowledge of organizational policies, procedures, systems, operational practices, and industry-specific maintenance and asset management requirements.
• Knowledge of the Ontario Human Rights Code, accessibility standards, and disability accommodation requirements as they relate to employees and customers.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
  
  

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.