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Posted 3 months ago

Operations Advisor

@ Dialogue

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Montréal, Quebec

On-siteFull-time2+ years experience
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SIGNALS

Overview

Dialogue, a virtual care provider, is hiring an Operations Advisor in Montreal or Toronto to improve its Primary Care Program. The role supports strategic initiatives, leads continuous improvement projects, and provides financial, operational and data analysis. The posting requires 2+ years of operational or consulting experience, a bachelor's degree and in-office work at least 3 days a week.

Responsibilities:

  • Support strategic initiatives with analysis and execution
  • Lead continuous improvement of operational efficiency
  • Provide financial, operational and data analyses
  • Advise on new and improved medical program processes
  • Coordinate cross-functional relationships and responses

Requirements summary:

  • 2+ years in operations or corporate strategy/consulting
  • Bachelor's degree in business or a relevant field
  • Experience with data analysis and costing
  • Strong project and operational management
  • Healthcare, startup or customer experience background is an asset
  • Excellent oral and written communication

Tools & skills

Primary careProcess improvementPrioritizationCustomer experienceData analysisTeam leadershipProblem solvingCommunication skillsMental health

Benefits mentioned

DentalRetirement planEmployee assistanceParental leaveHealth spending account
Source and dates

Employer career site / ATS feed · rippling

Employer posting date
2026-08-21
First seen by our source
2026-10-09
Source record updated
2026-11-04

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentBusiness operations
Experience2+ years
Hours per week40 (estimated)
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationBachelor’s degree (required)
Fields of studyBusiness administration
Perks mentionedGenerous paid time off, Generous parental leave, Retirement plan, Performance bonus, Wellness, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Dialogue

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Job description

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developingour Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

  • Impact
  • Community
  • Growth
  • Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as Operations Advisor

Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.

What you'll be doing

  • Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
  • Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
  • Support and provide financial/operational/data analyses to support strategic direction and evaluation
  • Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
  • Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
  • Become a subject-matter expert for Medical Operations

We'd love to hear from you if you have

  • Based in Montreal or Toronto
  • 2+ years of experience in an operational role or corporate strategy/consulting role
    • Experience in the healthcare industry, in a startup environment and in customer experience is an asset
  • Bachelor degree in business administration or any other relevant field
  • Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
  • Experience with data analysis, business case creation and costing analysis
  • Interest in people management and in managing large cross-functional teams
  • Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
  • Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
  • Excellent oral and written communication skills
  • Required to be in the office at least 3 days a week

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

  • Access to the Dialogue app and virtual mental health support for you and your family
  • Benefits plan, a health spending account, dental coverage, and fitness reimbursement
  • 4 weeks vacation, 9 wellness days, and 1 volunteer day
  • Hybrid work: 3 days/week in our Montreal office, excluding remote roles
  • Work abroad up to 4 weeks/year
  • Incentive plans, referral bonuses & RRSP matching
  • Learning via Coursera, external training budget & mentorship
  • Optional parental leave top-up

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