Operations & Business Manager

The Master Organizer

Are you the person who keeps everything running while everyone else wonders how you do it?

You love a good system.

You spot problems before they become emergencies.

You follow through, take ownership, and find genuine satisfaction in making complicated things run smoothly.

Sound familiar?

As Relish grows, we're looking for a highly capable Operations & Business professional to help manage the moving parts of our business and ensure we consistently deliver on our promises.

This is a meaningful role with real responsibility, variety, and the opportunity to help shape how our company operates.

What You'll Be Doing

• Overseeing the day-to-day coordination of customer orders, projects, and installations.
• Tracking manufacturer orders, deliveries, and project timelines.
• Coordinating installation schedules and service appointments.
• Proactively communicating with customers about order progress, delays, and next steps.
• Managing outstanding issues, warranty claims, remakes, and service follow-ups.
• Keeping customer and project records accurate, organized, and up to date.
• Supporting purchasing, invoicing, accounts receivable, and financial administration.
• Developing and improving procedures, workflows, and internal systems.
• Identifying bottlenecks, solving problems, and ensuring commitments are followed through.
• Supporting the business owner with operational reporting, planning, and continuous improvement.

Depending on your experience and strengths, this role may also incorporate more extensive financial management, bookkeeping, or front-office responsibilities.

You'll Be a Great Fit If You...

• Are exceptionally organized and naturally proactive.
• Have experience coordinating operations, projects, or complex administrative workflows.
• Take ownership of problems and follow them through to resolution.
• Communicate clearly, confidently, and professionally.
• Are comfortable making decisions and prioritizing competing demands.
• Enjoy improving systems rather than simply working around inefficient ones.
• Have strong computer skills and adapt easily to new technology.
• Understand that great operations are just as much about people as processes.
• Have the confidence to take initiative and the humility to ask questions when needed.

Experience in small-business operations, project coordination, office management, purchasing, logistics, or financial administration would be especially valuable.

We're looking for someone who doesn't just keep the wheels turning, but helps us build a better machine.

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We're growing and looking to welcome two exceptional people to the Relish team.

We have opportunities spanning three key areas:

• ‍ Reception & Showroom Coordination
• Operations & Business Management
• Bookkeeping & Finance Administration

But here's the interesting part: we're not necessarily hiring for three separate positions.

We know great people often bring a combination of skills, and we're open to structuring these two positions around the experience and strengths of the right candidates.

Perhaps you're a fantastic people person who also enjoys managing schedules and coordinating operations. Maybe you're an experienced operations professional with strong financial administration skills. Or perhaps you're a talented bookkeeper who also thrives in a busy office environment.

We're interested in what you bring to the table.

Compensation & Opportunities

We believe in recognizing experience, capability, and the level of responsibility each team member takes on.

Our anticipated compensation ranges are:

• Reception & Showroom Coordination: $21–$27 per hour
• Operations & Business Management: $30–$47 per hour
• Bookkeeping & Finance Administration: $27–$36 per hour

These ranges reflect different levels of experience and responsibility, including opportunities to combine duties across more than one area.

Compensation will reflect each candidate's experience, qualifications, and the scope of responsibilities included in their position. The upper ends of our advertised ranges are intended for candidates who can independently take on broader responsibilities across multiple areas of the business.

Our goal is to create two complementary positions that collectively support all three areas of our business.

Tell us what you're great at, and let's see how we might fit together!

Learn more and apply at relishblinds.com/employment