Operations & Fulfillment Lead

Le Chocolatier — Canmore, Alberta
Full-Time | Year-Round
Help us make the magic happen behind the scenes.
Le Chocolatier is a Canadian-owned chocolate company in Canmore, Alberta, creating fine Belgian chocolate confections in our own production facility and welcoming visitors from across Canada and around the world.
We are looking for an Operations & Fulfillment Lead to become an integral part of our team and take ownership of the day-to-day operational side of the business.
This is a hands-on role for someone who is highly organized, proactive, practical and genuinely enjoys making things work.
You will be the person who keeps our shop, stock, packaging and orders moving smoothly—while helping us maintain the high level of quality and customer experience our business is known for.
What you’ll be responsible for
Shop & Retail Operations:
Oversee the day-to-day operation of our retail shop
Ensure the shop is clean, organized, stocked and beautifully presented
Support opening and closing procedures
Maintain excellent customer service standards
Help coordinate daily priorities and workflow
Identify operational problems and find practical solutions
Inventory & Purchasing:
Monitor inventory levels for retail, packaging and operational supplies
Receive and organize deliveries
Ensure supplies are available before they become a problem
Maintain an organized and efficient work space
Order Fulfillment:
Oversee preparation and packing of online, wholesale, hotel, corporate and local orders
Ensure orders are accurate, complete and presented to our standards
Coordinate shipping and local deliveries
Help organize seasonal and large-volume orders
Develop efficient systems for managing busy periods
Packaging & Product Preparation:
Participate in and oversee daily chocolate packaging
Ensure products are correctly labelled, dated and presented
Maintain finished-product inventory
Coordinate packaging priorities with the chocolate production team
Help prepare seasonal collections and gift sets
Team Support:
Help coordinate daily tasks for retail and packaging staff
Lead by example and contribute to a positive, respectful workplace
Train new team members in operational procedures
Help ensure our standards are followed consistently
We are looking for someone who:
Takes ownership rather than waiting to be told what to do
Notices what needs to be done and takes action
Is exceptionally organized and detail-oriented
Can prioritize when several things need attention at once
Enjoys hands-on work and isn’t afraid to get their hands dirty
Has strong customer service skills
Communicates clearly and respectfully
Is comfortable working independently
Can solve everyday problems calmly and practically
Takes pride in doing things properly
Wants to contribute ideas and improve the way things are done
Is interested in becoming an important, long-term member of a small business
Previous experience in retail operations, hospitality, food production, fulfillment, inventory or a similar operational environment is an asset.
Experience supervising or coordinating a small team is also an asset, but we are ultimately looking for the right mindset, reliability and ability to take ownership.
This is not a desk job.
You’ll spend your days moving between the retail shop, stock areas, packaging and fulfillment. There will be chocolate to package, boxes to build, orders to prepare, inventory to organize and customers to help.
We are looking for someone who enjoys that.
Why work with us?
Le Chocolatier is a small, independently owned business where your work has a visible impact every day.
We value:
Kindness and respect
Curiosity and continuous improvement
High standards
Creativity and initiative
Genuine hospitality
A positive and inclusive workplace
This role offers the opportunity to grow with the business and develop into a broader management position as your skills and responsibilities grow.
Hours:
Full-time, year-round position.
Regular hours will be approximately 35–40 hours per week. 5 days on – 2 days off.
The successful candidate must be available to a flexible retail schedule, specifically for some weekends and holidays during peak periods.
Location:
Le Chocolatier
#121, 701 Benchlands Trail
Canmore, Alberta
How to Apply:
Please submit a resume and a short note telling us why this role interests you and what you think you would bring to Le Chocolatier.
We are much more interested in finding the right person than simply filling a position.
In-person applications are welcome.
Start date: November 17th. Enough time to learn before christmas.
We look forward to meeting you!