Operations Leader Environmental Services

MAJOR RESPONSIBILITIES:

• Monitors day-to-day operations and responds to requests, including, following-up and investigating service-gaps or customer concerns about service-delivery;
• Provides direct supervision/day to day guidance of Housekeeping Services, Linen services and Patient Transport, Clinical Equipment employees, ensuring quality service for patients, visitors, and staff;
• Directs and administers the housekeeping program to maintain the hospital environment in a sanitary, attractive and orderly condition;
• Performs daily tours/rounds of assigned areas, including assessing performance and conduct against department and Hospital policies, procedures and guidelines;
• Ensures staff are performing respective work activities as scheduled and as per area requirements and duty lists;
• Ensures staff have all required equipment/products/ supplies at their disposal;
• Ensures equipment, products and supplies are handled and used safely and efficiently;
• Ensures Infection Control Practices and isolation protocols/procedures are followed;
• Conducts Quality Assurance audits, and directs and coordinates corrective actions including patient rounding and stop light reports;
• Introduces and implements new, redesigned, and/or elimination of Duty Lists/Work Assignments;
• Plans, organizes, assigns and monitors user requested activities, and ensures completion of same;
• Coordinates additional/special cleaning in response to infection control concerns (heighten awareness and/or outbreak);
• Ensures and follows-up with, employee's adherence to Hospital and department policies, procedures and guidelines, and all applicable legislation;
• Assess performance and conduct of employees, investigates and documents concerns, and initiates and carries out initial stage of formal progressive discipline process;
• Reports and investigates accidents and incidents.
• dealing courteously and effectively with the public
• demonstrating initiative and good judgement to effectively problem solve
• providing leadership through applying sound team building principles
• liaising with other shift supervisors to ensure cleaning activities are followed up
• ensuring the safe operation of equipment and use of products and supplies through application of department policies/procedures
• performing quality control inspections and risk management audits
• participating in departmental meetings and hospital committees and performing other duties as assigned

• Support Clinical Equipment request using Knowledge of specialty equipment, supplies and materials specific to the Clinical Equipment Department and Care areas. These items include ward beds, ICU beds, wheelchairs, transport stretchers, mobile patient lifts etc.

• Support Linen Services and Patient Transport services to meet the demands of the hospital.

QUALIFICATIONS:

• Completion of secondary school education required, completion of post-secondary education an asset;
• Completion of one of the following; O.H.H.A certificate, Environmental Management Level I & II or an Environmental Services Leadership course:
• Minimum of three (3) years experience in the following areas: formal leadership; customer service; leading & directing team; housekeeping/cleaning;
• Minimum of 3 years relevant experience in a clinical in-patient setting working directly with clinical equipment.
• Formal Project Management experience an asset;
• Formal Training & Development experience an asset;
• Hospital experience an asset;
• Familiarity with government legislation relating to employment laws and human rights;
• Transportation of Dangerous Goods (T.D.G.) trained;
• Workplace Safety Insurance Board (W.S.I.B.) trained an asset;
• Chemical, Biological, Radioactive, Nuclear (C.B.R.N.) trained an asset;
• Possesses strong written and oral communication; English;
• Experience with Microsoft Office (Word, Excel, Power Point & Outlook);
• Very good attendance record;
• Good performance record.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.