Operations & SRE Manager

Netskrt is looking for an Operations & SRE Manager to be part of our Live Operations team that oversees our managed service. Netskrt’s eCDN service consists of three major components: intelligent content collection, staging and distribution; adaptive networking, leveraging connectivity as and when available; and an edge cache that allows users to access the content they want locally, using the apps and subscriptions that they already have. We are a highly motivated team, dedicated to delivering products and services that improve the customer experience when accessing internet video at the edges of the network. We are developing a set of inter-related technologies targeting businesses that offer WiFi to their customers, but which have limited bandwidth. The ideal candidate will be from the Greater Vancouver Area, where our corporate office is located.

Your prime responsibility and priority is to ensure customer excellence. You are passionate about leading a team to develop strategies, event-based monitoring, and automated tooling to assure service stability, performance, and reliability in support of the strategic Operations mission. As Operations & SRE Manager, you are responsible for managing the team and coordinating activities that monitor, maintain, and continuously improve the health and reliability of Production services. You will act as both a team leader and a hands-on contributor, driving team performance and output.

You are somebody who enjoys solving problems and has a customer-centric mindset. You should be passionate not only about learning new technologies, but also about running systems and software in the real world. You must enjoy a close-knit team environment of shared responsibility, be a team player and a self-starter. You have exceptional technical skills and enjoy solving challenging problems. You are a quick learner; you adapt easily and you have great interpersonal and communication skills.

Netskrt offers the opportunity to obtain hands-on experience with storage, networking, security, and cloud technologies. As part of the Netskrt team you will have the opportunity to design and implement solutions to solve challenging problems in a startup environment, working with accomplished engineers and a leadership team with a proven track history of success.

Key Responsibilities

As Operations & SRE Manager, you are responsible for leading the team and driving initiatives associated with monitoring, supporting, maintaining, and enhancing system health, performance, and reliability. The team's mission is to ensure our service is fast, highly available, scalable, and fault-tolerant, from edge provisioning and acceptance to ongoing live monitoring, alerting, and rapid incident response. In addition, as Operations & SRE Manager you act as a key contributor in Netskrt, advising on best practice networking and internet routing concepts to the wider organisation, and ensuring that Netskrt service is performant using dynamic networking technologies to best route traffic.

You will work closely and collaborate with the Engineering and Networking & Infrastructure teams to ensure a holistic approach to troubleshooting and implementing preventative measures; ensuring the system is well instrumented and highly fault tolerant. The successful candidate will possess an outstanding record of professional experience and will thrive in an environment that demands accountability. You will be a key member of a team that understands the big picture perspective and instills a customer-first attitude.

Specific areas of responsibility include:

1. Lead Operations and Service Reliability Engineering resources responsible for alert, monitoring, Event Management, and automated tooling across the Netskrt service footprint
2. Lead the development and implementation of SLIs, SLOs, and fault-tolerance approaches to align technology, service, and solution delivery
3. Advise and influence DNS architecture and Internet networking optimal solutions and operations, including BGP and peering configurations
4. Manage edge provisioning and service acceptance processes, continuously automating and refining tools to mitigate service impact and ensure stability during deployments
5. Engage, influence, and evangelize SRE and Operational best practices across Engineering, Infrastructure, and Product teams
6. Coordinate Live Event Management and act as a fault escalation point/Incident Manager during Major Incidents to resolve technical issues within SLA
7. Design, establish, and maintain optimum release, deployment, and monitoring tools to drive quality and reliability standards
8. Conduct deep-dive analytics and metrics investigations as part of continuous improvement initiatives
9. Coach, mentor, and foster professional growth for Operations and Reliability Engineers; including technical guidance and leadership

Required Qualifications, Skills, Experience:

• Degree in Computer Science or related technical field

• Minimum of 5-year’s experience supporting and monitoring large scale software systems

• Minimum of 3-year’s experience leading and coaching Operational teams

• Experience with caching and CDN (content delivery network) technologies (Amazon, Limelight/Edgio, Akamai, Netflix, Fastly)

• Solid experience in the use of Linux/Unix

• Deep understanding of internet and networking protocols (DNS, BGP)

• Strong understanding of TCP/IP, routing, switching, and Internet networking

• Experience with DNS architecture and operation

• Solid experience with configuring and maintaining monitoring tools, e.g., Zabbix, Nagios

• Good understanding of video streaming protocols and technologies

• Analytical mind with excellent problem-solving skills

• Excellent written and verbal communication skills

• Excellent time management, communication, decision-making, presentation, and organizational skills

Desired Qualifications:

• Demonstrated experience working in large, complex systems environments

• Solid experience in coding / scripting languages (e.g., C++, PHP, Python, Perl)

• Experience in system and server administration, large system deployments

• Wide knowledge in networking, security, database and cloud systems

• Configuration/container management (Kubernetes, Chef, Puppet, Mesos)

• Knowledge of patch management, intrusion detection/prevention systems

• Cloud computing and cloud technologies (AWS, OpenStack)

Good to Know:

• Competitive salary based on work experience
• Collaborative team environment
• Hybrid work environment - Tuesday and Thursday in office
• Health benefits and EAP start on Day 1
• 3 weeks vacation to start
• Stock options
• Snacks and monthly in-office social
• Fully equipped gym in office building
• Bike locker in office building
• Located next to Burrard SkyTrain Station