Posted yesterday
Operations Supervisor
@ Intelcom Courrier Canada INC
Edmonton, Alberta
Overview
Intelcom Courrier Canada INC is hiring a full-time Operations Supervisor to run daily warehouse and last-mile delivery operations. The role covers safety compliance, shipping and dispatch, driver coordination, reporting, and leading warehouse and driver staff. The posting describes a fast-paced, shift-based warehouse setting and lists group insurance, a group RRSP and an Employee Assistance Program as benefits.
Responsibilities:
- Oversee shipping, receiving, dispatching and inventory
- Ensure health and safety compliance and warehouse safety audits
- Assign daily tasks and monitor staff productivity
- Coach and train drivers and warehouse staff
- Prepare daily reports and performance reports
Requirements summary:
- Experience in warehouse or logistics operations
- Knowledge of health and safety protocols
- Ability to lead and evaluate team members
- Ability to produce accurate reports and data entry
- Comfortable working in a fast-paced, shift-based environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Maintenance & repair |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Warehouse, Outdoors |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Intelcom Courrier Canada INC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 110 |
Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
Core Duties:
Safety and Compliance
Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Supervise warehouse traffic, van audits and ensure safe vehicle movements.
Ensure warehouse cleanliness and organization.
Respond to emergencies as required.
Cleaning, general housekeeping
Operations and Logistics
Oversee shipping, receiving, dispatching, and inventory management.
and package dispatching process.
Conduct quality checkups on return pickups and return to the client process.
Create/confirm driver bookings with relevant BPs.
Generate the next day’s route plan and send optimization emails to the Optimization team.
Conduct IDCs/Drivers check in/ out, loading
Unload trailers and verify freight against manifests.
Assist with sorting, scanning, and processing packages (including defective items and returns).
Reporting and Administration
Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
Complete daily timesheets and submit to the Station Manager.
Perform data entry as needed.
Team leadership and Customer service
Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
Address delivery complaints, damages, or lost packages promptly.
Ensure high service standards and customer satisfaction.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
Other duties as assigned
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Why Join Intelcom | Dragonfly?
Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
See you soon!
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
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