OPERATIONS SUPPORT CLERK

Organization: Workplace Safety and Insurance Appeals Tribunal

City: Toronto, ON

Job Term: 1 Permanent

Compensation Group: OPSEU

Job Code: Office Administration 08

Salary Range: $26.92 - $31.31 per hour

Hours of work: Minimum of 36 ¼ hours / week

Language of Position(s): English

Posting Status: Open

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board.

The Tribunal’s Support Services department is currently seeking a motivated individual for the position of Operations Support Clerk, to provide document management, print/reproduction services, receiving/shipping, distribution, and inventory control for the Workplace Safety & Insurance Appeals Tribunal (WSIAT) and assigned Agencies, following established policies, procedures and best practices.

What can I expect to do in this role?

Under the supervision of the Manager, Support Services duties are as follows:

Mail Room

• Review, receive, and log all incoming mail and courier items, and deliver to appropriate Agency contact
• Log, scan or process all incoming case-related and general correspondence documents for WSIAT and shared services
• Upload case-related documents and enter metadata to organize and index them in the case management system, ensuring data integrity, confidentiality and secure storage into the case management system within 24 hours of receipt
• Process and send all outgoing mail and courier packages
• Deal with returned mail and courier packages according to departmental policy
• Retrieve hearing recorders and upload recordings to the case management system and maintain tracking records of the hearing recordings including capture and uploading
• Coordinate logistics for hearings, including room setup, accommodation requests, inventory provisioning and technical support
• Preparing hearing recording and electronic exhibits upon request
• Monitor and request necessary stock (e.g. water, PPE, etc.) for hearings
• Generate and reconcile courier manifests and billing reports, and coordinate purchase-order fulfilment, receiving and delivery activities across multiple units
• Verify incoming items against purchase orders and resolve discrepancies with internal staff, business units or vendors
• Accept, check and process deliveries of the WSIAT and assigned Agencies.

Print Shop

• Sort and prioritize all print tasks received, use punching and binding equipment to bind all hard copy reproduction jobs over 100 pages
• Troubleshoot and maintain equipment and machinery while escalating technical issues and coordinating service calls
• Provide quality control for all print tasks by reviewing package content, checking for administrative errors and ensuring consistency with WSIAT procedures
• Provide account readings/scanning counts/postage reports for shared services billing as required.
• Clean and service print machines, including replenishing toner, adding or changing paper, and carrying out minor repairs or call for service on equipment as required and follow up/escalate issues and unresolved matters to the Manager as necessary.
• Prepare and distribute sensitive documentation in accordance with privacy procedures
• Print, assemble and send accommodation materials and accurately update the case tracking system
• Track and report on usage and other metrics for billing and operational analysis

General

• Assess document completeness, resolve document discrepancies and determine the appropriate routing and processing procedure
• Exercise tact, discretion and sound judgment when reviewing confidential materials and organizing documents, including splitting or merging files using Adobe tools
• Provide guidance and support to new staff within the business unit
• Monitor, prioritize and complete own and joint action task lists in the case management system, working with colleagues to ensure overall print queues are monitored and prioritized to meet or exceed service standards
• Participate in records management projects as required
• Support Senior Records Clerks with records management and digitization projects and contribute to continuous improvement initiatives
• Communicate with internal staff and external vendors to clarify procedures and resolve operational issues
• Take initiative to assess information received for completeness and adherence to established policies and determine appropriate course of action to obtain missing information and/or provide clarification of administrative policies to requestors as necessary.
• Maintain daily on-site presence to support WSIAT and assigned Agency operations, as required

How do I qualify for this role?

Knowledge and Experience:

• Good understanding of document management principles and case management systems
• Proficiency with Microsoft Office, Adobe Professional, SharePoint, digital recording and editing software, and scanning software
• General understanding of the Workplace Safety and Insurance Act and privacy legislation, as it pertains to the WSIAT
• Knowledge of basic office procedures, network environments, high-volume production printing along with punching and Cerlox binding machines, image systems and scanning software, digital recordings and editing software
• Foundational knowledge of administrative processes, including updating case tracking systems, performing searches and maintaining files
• Knowledge of Records and Information Management (RIM) principles and best practices in document handling, storage and destruction

Communication and Interpersonal Skills:

• Excellent customer service skills to provide service to internal staff and external parties
• Ability to:
  • prioritize to meet tight service deadlines and production targets
  • be flexible and work in an environment with changing priorities
  • work with minimal supervision
• Excellent attention to detail, organization and problem-solving skills
• Excellent teamwork and communication skills
• Discretion and sound judgment when handling confidential materials and addressing safety concerns in mailroom and logistics operations
• Good keyboarding skills and business software knowledge

Other:

• Ability to lift, carry and push up to 30 lbs. for short durations

Additional Information:

Address: 505 University Avenue, Toronto

Posted on: October 23, 2026

How to Apply:

For INTERNAL candidates, please follow these directions:

1. Please log onto your ADP account and select Myself>Talent>Career Centre to submit your resume and cover letter.
2. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, please show how you demonstrated the requirements for this job.
3. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, [email protected]. Recruitment staff will contact you within 48 hours.

For EXTERNAL candidates, please follow these directions:

1. Please submit your resume and cover letter through our online WSIAT Career Centre
2. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, please show how you demonstrated the requirements for this job.
3. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, at [email protected]. Recruitment staff will contact you within 48 hours.
4. Background Check:As a precondition of employment, the WSIAT requires that the final external candidate for this position, prior to commencing employment, is required to undergo both a criminal record and social media search. Other types of background checks may also be requested such as education verification and professional credential validation.

Remember: The deadline to apply is November 5, 2026 11:59 pm EDT. Late applications will not be accepted. We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Your personal information is being collected and will be used to determine your qualifications for employment with the Workplace Safety and Insurance Appeals Tribunal (WSIAT). The WSIAT Career Centre is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

The Workplace Safety and Insurance Appeals Tribunal is an inclusive employer.

Accommodation is available under the Ontario Human Rights Code.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.