Optometric Assistant

Company Description: Browz Eyeware provides comprehensive eye care services focused on lifelong healthy and clear vision. The team uses state-of-the-art technology and equipment to deliver accurate diagnoses in a comfortable, informative setting. Patients receive one-on-one consultations with doctors to better understand their vision and the latest advancements in eye and vision care. The practice offers a full range of options, including glasses, contact lenses, laser refractive surgery, and vision training, tailored to individual needs.

Role Description The Optometric Assistant is a full-time, on-site role based in Calgary, AB. This team member supports the optometrists in our Panorama Hills NW and Bridgeland locations by preparing patients for exams, performing pre-testing, and assisting with diagnostic equipment setup and operation.

• Patient Flow & Administration: Daily responsibilities include welcoming patients, managing appointment check-in and check-out, maintaining accurate Electronic Medical Records (EMR), and coordinating appointment scheduling.
• Clinical Pre-Testing: Proficient in administering diagnostic testing (OCT, Fundus Photography, Visual Fields, Autorefraction, Tonometry, Corneal Topography, Stereo Acuity, and Color Vision).
• Dispensing & Sales: The role also involves guiding patients in frame and lens selection, providing basic education on eyewear care, and supporting contact lens training under the direction of the optometrist. In addition, perform frame fittings, adjustments, repairs, and returns.

The Optometric Assistant helps maintain a clean, organized clinic environment and contributes to a respectful, inclusive, and patient-centered experience.

Qualifications

• 1+ years of hands-on Optical experience
• Foundational knowledge of optometry and interest in eye health, with ability to support pre-testing and exam preparation.
• Strong interpersonal skills and customer service abilities to communicate clearly, build rapport, and support diverse patients.
• Experience with appointment scheduling, patient flow coordination, and accurate record-keeping in a clinical or office setting.
• Ability to assist in patient training, including basic eyewear care and contact lens handling, under professional guidance.
• Attention to detail, reliability, and ability to follow clinical procedures and privacy guidelines.
• Comfort working with digital tools and Electronic Medical Records (EMR); previous optical or medical office experience is an asset.
• High school diploma or equivalent required; post-secondary education or certification in optometric or medical assisting is an advantage.
• Ability to stand for extended periods, manage multiple tasks, and work collaboratively within a multidisciplinary team.