Posted 8 months ago
Oracle Simphony POS Expert – Advisory Consultant
@ Querentia Inc.
Toronto, Ontario
Overview
Querentia Inc. is seeking an experienced Oracle Simphony POS expert for an independent advisory consultant role. The consultant will assess the current Simphony deployment, cost structure, issue ownership and support model, and produce a roadmap for a healthy, scalable rollout. The role is full-time and involves executive and franchise stakeholder communication.
Responsibilities:
- Assess health of Oracle Simphony environment and identify risks
- Analyze deployment and support costs across franchises
- Determine responsibility for recurring issues between Oracle and partners
- Evaluate support model, SLAs and governance
- Build accelerated deployment and stabilization roadmap
Requirements summary:
- 8-10 years of Oracle Simphony POS experience
- Knowledge of Simphony architecture and store deployment models
- Experience with large multi-franchise QSR or retail environments
- Ability to work with Oracle, integrators and support partners
- Strong executive communication and neutral advisory skills
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-03-23
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 8+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Role Summary: The client is seeking an experienced Oracle Simphony expert to provide an independent assessment and expert advisory on the current Simphony deployment, cost structure, issue ownership, and support model. The role will support leadership and franchise stakeholders by delivering fact ‑ based insights and a clear path to a healthy, cost ‑ effective, and accelerated deployment .
Key Responsibilities
· Platform Health Review
o Assess overall health of the Oracle Simphony environment (architecture, configuration, rollout approach)
o Identify key risks, issues, and improvement areas
o Recommend practical solutions to stabilize and optimize deployment
· Cost & Deployment Analysis
o Review deployment and support costs across franchises
o Provide expert opinion on high deployment costs and FZ‑to‑FZ variances
o Benchmark costs against comparable large QSR rollouts (e.g., BK)
· Issue Ownership Assessment
o Analyze recurring issues and determine responsibility (Oracle vs. install/implementation partner)
o Clarify accountability and improve issue triage and escalation processes
· Support Model Review
o Evaluate the current support model (including Cognizant)
o Assess effectiveness, SLAs, and alignment with business and franchise needs
o Recommend improvements to support structure and governance
· Franchise & Leadership Advisory
o Provide expert input to help leadership communicate clearly with franchisees
o Support fact‑based discussions on cost, stability, and deployment challenges
· Accelerated Deployment Plan
o Define an actionable roadmap to achieve a healthy, scalable Simphony deployment
o Recommend standardization, governance, and partner alignment actions
Required Skills & Experience
· 8-10 years of experience with Oracle Simphony POS
· Strong knowledge of Simphony architecture, rollout, and store deployment models
· Experience supporting large‑scale, multi‑franchise QSR or retail environments
· Proven ability to work with Oracle, system integrators, and support partners
· Strong stakeholder communication and executive‑level advisory skills
· Ability to act as a neutral, independent expert
Key Deliverables
· Platform health and risk assessment
· Cost and deployment expert opinion
· Issue ownership and accountability findings
· Support model evaluation
· Accelerated deployment and stabilization roadmap
Journal
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