Posted 15 days ago
Order Fulfillment & Logistics Specialist
@ Technogym S.p.A.
Ontario
Overview
Technogym S.p.A. is hiring an Order Fulfillment & Logistics Specialist for its Toronto office to manage order processing from entry to delivery and coordinate logistics and stock. The role is fully on-site five days a week, with 75% of time on customer service and order fulfillment and 25% on logistics. The posting states a base salary of $75,000 to $85,000 CAD depending on experience.
Responsibilities:
- Process and manage end-to-end customer orders
- Plan deliveries and manage the order backlog
- Oversee purchase orders, transfers and stock levels
- Coordinate customs, duties and freight with 3PL vendors
- Conduct post-delivery customer satisfaction surveys
Requirements summary:
- 2-3 years of order management or customer service experience
- Knowledge of SAP ERP and CRM systems
- Fluency in English and French
- Familiarity with local VAT and fiscal regulations
- Strong analytical and problem-solving skills
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Supply chain & logistics |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Technogym S.p.A.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Wellness Company, a company that has helped to develop the hedonistic concept of "fitness" into a true lifestyle.
Full company description
Technogym, the Wellness Company is world leader in designing and manufacturing fitness equipment. We provide customised solutions to private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more. Technogym embodies the philosophy of Wellness, which calls for a balanced lifestyle through regular exercise, healthy eating and a positive mental attitude. The company was founded in 1983 by wellness visionary Nerio Alessandri, who designed the first piece of Technogym equipment in his garage in Cesena, Italy. Since then the company has grown to become one of the world's leading manufacturers of state-of-the-art fitness equipment, renowned for its timeless Italian design and innovative technology. With over 2,500 employees across branches in Europe, America, Asia, Middle East and Australia, Technogym exports 90% of its production to 100 countries. Every day, over 70 million people train with Technogym equipment in more than 100,000 Wellness Centres and 500,000 homes all over the world. Technogym has been the Official Supplier of the last 9 editions of the OIympic Games - from Sydney 2000 to Paris 2024. Its dedication and state-of-the-art solutions conquered many top-level athletes and sports teams from tennis star Rafael Nadal to Ferrari Formula 1, from Juventus football club to Luna Rossa sailing team. But the endeavour never stops since its mission is, today like 40 years ago, to put Wellness into everybody’s house helping them to live a healthier life.
- LinkedIn followers
- 257,881
- People associated on LinkedIn
- 3,414
- Reported office locations
- Via Calcinaro, 2861, Cesena, FC 47521, IT
- Via Durini, 1, Milano, Lombardia 20122, IT
- Calle de Claudio Coello, 77, Madrid, Madrid 28001, ES
- 20, Rue Rouget de Lisle, Issy-les-Moulineaux, Ile-de-France 92130, FR
- Jumeirah Road 362, Dubai, AE
- Two The Boulevard, Cain Road, RG12 1WP, Bracknell, United Kingdom, GB
- Tagus Park – Nucleo Central, 284 2740, Oeiras, PT
- Essebaan 63, Capelle aan den IJssel, South Holland 2908 LJ, NL
- Ikaros Business Park, Zaventem, BE
- Frankfurter Straße 211, Neu-Isenburg, Hesse 63263, DE
- Third - 727 Sheikh Zayed Road Palladium Building Dubai, United Arab Emirates, Dubai, AE
- 20 McLachlan Avenue Rushcutters Bay, Sydney, AU
- 700 US Highway 46 East, Fairfield, New Jersey 07004, US
- Seafort Square Center Bldg. 18F 2-3-12 Higashi-shinagawa Shinagawa-ku, Tokyo, JP
- Business categories
- Health Care
- Fitness
- Marketing
- Other recorded names
- Technogym S.p.A.
- Technogym
- Specialties
- Activity and exercise tracking software solutions
- End-to-end Wellness solutions and services
- Premium home and commercial fitness equipment
- Interior design and customisation of wellness spaces
- Fitness facility management software
- sport
- and wellness company
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Technogym, the Wellness Company is world leader in designing and manufacturing fitness equipment. We provide customised solutions to private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more. Technogym embodies the philosophy of Wellness, which calls for a balanced lifestyle through regular exercise, healthy eating and a positive mental…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Cesena, FC |
| Organization type | Public Company |
| Year founded | 1983 |
| Specialties | Activity and exercise tracking software solutionsEnd-to-end Wellness solutions and servicesPremium home and commercial fitness equipmentInterior design and customisation of wellness spacesFitness facility management softwaresportand wellness company |
| Open jobs on Jobsy | 2 |
| View page |
Our Company
Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym’s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes.
Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world!
Your Role
Technogym Canada is growing! We are looking for an Order Fulfillment & Logistics Specialist to manage the end-to-end order processing cycle, from order entry to delivery. You will ensure compliance with internal policies, provide a premium customer experience, and manage logistics and stock optimization. In this position you will work closely with the North American Order Fulfillment and Logistics partners, the Canadian sales team, and members of Headquarters (HQ). This position works fully on-site (5 days/week) at our Toronto offices and will report to the Canada Country Manager with a dotted line to the US Order Fulfillment Manager.
Your Impact
Customer Service and Order Fulfillment – 75% of time
Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.
Provide a premium customer experience by effectively managing customer journey touchpoints, communicating in both English and French to support bilingual customer base.
Plan and manage “frictionless” deliveries through the logistics portal, including delivery date management, job assignment, and activity closure.
Maintain an accurate order portfolio (backlog), avoid expirations, and collaborate with sales to minimize backlog slippage.
Keep the CRM system up to date with relevant customer service information.
Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.
Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.
Logistics – 25% of the time
Oversee purchase orders to HQ and the transfer of goods from the U.S. subsidiary, ensuring accurate PO tracking, shipment visibility, freight forwarder management, and efficient warehouse receiving and order fulfillment operations.
Monitor local stock and rotation index, proactively coordinating with Order Fulfillment to resolve discrepancies or incorrect warehouse assignments (e.g., used equipment)
Manage core-offer stock and periodic updates based on HQ guidelines (where applicable)
Oversee customs and duties processes when relevant
Collaborate with Sales and 3PL vendors to provide timely D&I Spot Quotes
Monitor snagging cases, NPS, and market feedback (FFM) to identify recurring D&I failures, ensuring 3PLs implement effective improvement plans.
About You
What you should bring:
Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
2-3 years of relevant experience.
Strong sense of accountability and ownership of customer needs.
Excellent communication skills, both verbal and written, with active listening and empathy.
Knowledge of ERP systems (SAP preferred) and CRM management.
Analytical and structured approach with strong problem-solving skills.
Familiarity with local VAT and fiscal regulations.
Fluency in English and French required
Exceptional time management and resilience.
This position offers a base salary with a range of $75,000 - $85,000 CAD, commensurate with experience
Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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