Posted 22 days ago
Order Management Representative - 14 month Contract
@ Default Brand ATX
Whitby, Ontario
Overview
Default Brand ATX is hiring an Order Management Representative on a 14-month contract covering a maternity leave, based in Whitby. The role handles order entry, customer inquiries and international shipping documentation, reporting to the Manager, Order Management. The posting states a remote option within Ontario or hybrid work from the Whitby office.
Responsibilities:
- Enter and track client orders through shipment
- Respond to client inquiries and complaints
- Prepare customs and international shipping documents
- Generate ERP reports and support the Sales team
- Provide backup coverage for other order representatives
Requirements summary:
- College diploma in business or operations
- Three years in order management in manufacturing
- One year on Epicor 10 or another ERP
- International shipment and customs experience
- Intermediate Excel with pivot tables and VLOOKUP
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Administrative |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | overtime |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Fields of study | Business Administration, Operations Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Default Brand ATX
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making the Connection
Full company description
ATX Networks is an innovation leader in broadband access, media distribution and sustainable energy storage. ATX’s market-leading and award-winning solutions are based on Agile Innovation design principles, enabling communications service providers to futureproof and evolve their networks in lockstep with market demand and in compliance with environmental standards. ATX partners with the world’s most innovative cable, satellite, fixed telecom, wireless and media broadcast service providers to improve people’s lives by enabling affordable and reliable broadband connectivity and media content for everyone, everywhere.
- LinkedIn followers
- 6,964
- People associated on LinkedIn
- 270
- Reported office locations
- 8-1602 Tricont Ave, Whitby, Ontario L1N 7C3, CA
- 3300 Breckinridge Boulevard Suite 100, Duluth, GA 30096, US
- 2800 Whiptail Loop, Suite 106, Carlsbad, California 92010, US
- 895 Sandy Beach Rd, Pickering, Ontario L1W 3N7, CA
- Business categories
- Telecommunications
- Manufacturing
- Cable, Internet & Telephone Providers
- Other recorded names
- Default Brand ATX
- ATX Networks Corp.
- Specialties
- Manufacturing
- Access Network Solutions
- Video Network Solutions
- Radio Network Solutions
- Cable Sector
- Satellite Sector
- Commercial Sector
- Enterprise Sector
- RF Management (1.2 GHz)
- Gateways/Mini Headends
- Encoders
- Transcoders
- RF Filters
- Backup Power
- Peak Shaving
- Hybrid Supercapacitors
- Energy Storage
- Amplifiers
- Optical Nodes
- Energy Arbitrage
- Digital Optical Transport
- Optical Hub
- Distributed Access Architecture
- DAA
- DOCSIS 4.0
- DOCSIS 3.1Plus
- DOCSIS 3.1
- Managed Video
- Commercial Video
- HFC
- Access Networking
- Broadband
- RF Taps
- RF Passives
- Set-Back Boxes
- Channel Insertion
- Encoding
- Video Processing
- and Video Distribution
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
ATX Networks is an innovation leader in broadband access, media distribution and sustainable energy storage. ATX’s market-leading and award-winning solutions are based on Agile Innovation design principles, enabling communications service providers to futureproof and evolve their networks in lockstep with market demand and in compliance with environmental standards. ATX partners with the world’s most innovative…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 201-500 employees |
| Headquarters | Whitby, Ontario |
| Organization type | Privately Held |
| Year founded | 1985 |
| Specialties | ManufacturingAccess Network SolutionsVideo Network SolutionsRadio Network SolutionsCable SectorSatellite SectorCommercial SectorEnterprise SectorRF Management (1.2 GHz)Gateways/Mini Headends |
| Open jobs on Jobsy | 1 |
| View page |
We are currently recruiting for an Order Management Representative to join our growing team in Whitby! This is a 14 month contract role covering a maternity leave. ATX Networks offers an outstanding work environment and competitive compensation package.
Reporting directly to the Manager, Order Management the Order Management Representative is responsible for ensuring; client satisfaction and account retention by accurately receiving, entering, monitoring and documenting client orders, to point of shipment, responding to and appropriately addressing client inquires or complaints, processing change requests and communicating with internal departments. The Order Management Representative will also support the Regional Sales Team.
We seek talented, enthusiastic, innovative, and flexible individuals, who are looking for a challenging and rewarding career. We host a positive, modern, business casual environment.
RESPONSIBILITIES:
- Provide Order Management and product knowledge support to internal and external customers;
- Daily retrieval of Purchase Orders;
- Perform data entry, order entry and invoicing;
- Support the Sales team as required;
- Generate reports from ERP or other specified avenues, as requested;
- Perform all duties for major accounts, if applicable;
- Prepare customs documentation and all required paperwork for product shipment;
- Handle International Logistics including: preparing Performa Invoices, Letters of Credit, Country of Origin documentation and Incoterm;
- Delivery of information to appropriate departments effectively and on time;
- Respond to client inquires and appropriately address complaints;
- Problem solve issues relating to customer orders and order entry;
- Provide back up support for other Order Management Representatives during absences and breaks;
- Maintain a dedicated workspace that includes appropriate equipment—such as one or more monitors suited to your role—that enables you to perform your work efficiently and comfortably.
QUALIFICATIONS:
- College Diploma in Business Administration, Operations Management or other relevant field;
- Minimum of three (3) years of experience in a similar Order Management role, within a manufacturing environment;
- Some knowledge and experience with international shipments (customs documentation);
- Fluent in English
- Minimum of one (1) year of experience with Epicor 10 ERP or other ERP systems
- Service and detail oriented;
- Excellent organizational, time management, analytical and follow-up skills;
- Superior communication skills both oral and written;
- Proficient with various computer programs including; Microsoft Word, Outlook and internet applications;
- Intermediate level in Excel (pivot tables, v-lookup);
- Ability perform basic mathematical calculations (add, subtract, multiply and divide);
- Flexibility to work overtime as required.
Contract Date: December 1, 2026 to January 28th, 2028.
This position is remote within the Province of Ontario or can be hybrid, working out of our Whitby office.
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