Posted 28 days ago
PAC Technical Support Engineering
@ GE Vernova
Alberta
Overview
GE Vernova is hiring a Technical Support Specialist (Protection & Control) for its Grid Automation Technical Support team. The role provides Level 2 post-sales support for relays, meters and related software used in utility and industrial power systems, and it is a full-time remote position that requires up to 25% travel.
Responsibilities:
- Provide daily Level 2 technical support by phone and email
- Investigate issues and escalate to L3/L4 engineering
- Maintain RMA status and CRM and quality records
- Maintain knowledge base and report on escalated cases
Requirements summary:
- Associate's degree or equivalent experience
- Minimum 1 year of relevant experience
- Willingness to travel up to 25% of the time
- Preferred: 2+ years in power system protection and control
Tools & skills
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-10-09
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: moderate · ground: minimal |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GE Vernova
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world. It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come. GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have the energy to change the world.
- LinkedIn followers
- 3,360,832
- People associated on LinkedIn
- 60,425
- Reported office locations
- 58 Charles St, Boston, Massachusetts 02141, US
- Business categories
- Energy Management
- Sustainability
- Energy
- Energy Efficiency
- Other recorded names
- GE Vernova
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,607,680,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world. It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality…
| Field | Value |
|---|---|
| Industry | Electric Power Generation |
| Company size | 10,001+ employees |
| Headquarters | Boston, Massachusetts |
| Organization type | Public Company |
| Open jobs on Jobsy | 118 |
| View page |
Job Description Summary
We are seeking a motivated and technically strong and customer-focused Technical Support Specialist (Protection & Control) to join our Grid Automation Technical Support team. This position provides Level 2 post-sales technical support for GE Vernova’s protection and control portfolio, including relays, meters, and associated software used in utility and industrial power systems.This role serves as the technical interface between Level 1 customer care, field service teams, and senior engineering experts (L3/L4). The successful candidate will support fault analysis, configuration, and commissioning inquiries; assist with product integration into customer systems; and contribute to improving tools and processes across the Grid Automation North America Support Organization.
Job Description
Key Responsibilities:
- Provide ongoing technical support and case management daily through phone, email, and other forms of communication.
- Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome
- Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation.
- Provide recommendations to customer for upgrades of obsolete products
- Maintain accurate records in the quality management and customer relationship management tools (CRM)
- Maintain RMA status and documentation.
- Identify training opportunities and assume ownership for self-development and training of others
- Responsible for monitoring and reporting on cases escalated through the entire GE process
- Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes
- Maintain a status record and update critical case report of open issues for all tier and severity type customer issues
- Participate in product line meetings to present, update and drive resolution for open requests
- Schedule, lead and prepare customer case summary and metric reports for review with customers as required
- Identify firmware issues on relays and diagnose with testing
- Maintain professional demeanor and interact at all levels of customer organization
Required Qualifications:
- Associate's degree from an accredited college or university or equivalent experience
- Minimum of 1 year of relevant experience
- Ability and willingness to travel up to 25% of the time
Desired Characteristics:
- Minimum 2 years of experience in power system protection and control
- Conveys an understanding of industrial and utility protection, control and communications applications.
- Flexible to work on-call, after hours support or modified hours of work to support customer.
- Experience using GE Multilin Protection and Control products
- Power system automation and communication expertise
- Protection and control testing experience using secondary injection methods
- Ability to perform post fault power system fault analysis and recommend settings or application modifications
- Hands on expertise in configuring and troubleshooting protection and control systems
- Experience configuring and troubleshooting 61850 based protection systems
- Demonstrates practical experience with protective relay settings, features and network communications
- Work efficiently without direct supervision
- Strong problem-solving skills
- Flexible and adaptable; open to change and modification of tasks
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote positionJournal
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