Part Time - Client Services Representative (2 positions)

Competition Number: REQ 7480

TITLE: Part Time - Client Services Representative (2 positions)

DIVISION: Faculty of Health Sciences

SALARY: $24.90 per hour

SCHEDULE: Wednesday to Friday (varied)

HOURS PER WEEK: 24

LOCATION: 51 Dockside Drive

WORK MODALITY: On-site

STATUS: Regular Part Time Support

VACANCY: Replacement

EFFECTIVE DATE: Immediately

CLOSING DATE: Open until filled.

Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.

Key Responsibilities

• Checks in-out all continuing care clients requested charts.
  
• Provides efficient and effective front-line services to clients and students; answers phone calls.
  
• Provides support to students in regards to the client scheduling system; explains processes, guides students on rotation; monitors assignment of clients to students; manages students’ voicemails.
  
• Enters new client information into the dental management software; scans documentation into the dental management software.
  
• Faxes medical consultations and referrals to physicians’ offices.
  
• Processes payments for services; balances daily deposits.
  
• Other duties as assigned.
  

Educational and Experience Requirements

• One year certificate or equivalent from a recognized post-secondary institution in Dental Hygiene, Dental Assistant, Dental Office Administration, Medical Office Administration, Health Information Management or any other related.
  
• Minimum two years of customer service-related experience; with experience working in a high-volume environment or student services department.
  
• Knowledge of dental practice management software is an asset.
  
• Familiarity with Microsoft Office (Word, Excel, PowerPoint etc.).
  

Skills and Attributes

• Solid client service orientation and ability to work collaboratively with a wide range of stakeholders.
  
• Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level.
  
• Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).

Interview process may consist of a practical skills component.

Notes:

• The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers. George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact [email protected] confidentially.