Posted 25 days ago
Partner Customer Success Manager
@ Querentia Inc.
Remote in Canada
Overview
Querentia Inc. is hiring a Partner Customer Success Manager on a one-year remote contract. The role manages and grows a customer portfolio, drives platform adoption, and aligns success plans with business goals.
Responsibilities:
- Manage and grow a customer portfolio
- Drive platform adoption through success planning
- Lead onboarding, training and enablement
- Monitor customer health and resolve escalations
- Identify expansion opportunities with commercial teams
Requirements summary:
- Experience managing customer relationships
- Ability to build customer success plans
- Experience with onboarding and platform adoption
- Ability to mitigate retention risks
- Experience working with commercial teams (asset: training delivery)
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Partner Customer Success Manager
Contract Duration: 1 Year
Work Location: Remote
Objective
Manage and grow a portfolio of customers by building trusted relationships, driving platform adoption, and aligning customer success plans with business objectives. Support customer onboarding, enablement, retention, and growth through personalized engagement and ongoing education.
Key Responsibilities
•
Manage and grow a portfolio of customers by building trusted relationships and developing customer success plans aligned with business objectives.
•
Drive platform adoption through personalized customer engagement and success planning.
•
Lead customer onboarding and enablement through training, certifications, and ongoing education to accelerate time-to-value.
•
Monitor customer health, identify and mitigate retention risks, and resolve customer escalations.
•
Identify expansion opportunities and collaborate with commercial teams to drive customer adoption, retention, and growth.
Qualifications
•
Experience managing customer relationships and growing a portfolio of customers.
•
Ability to develop customer success plans aligned with business objectives.
•
Experience supporting customer onboarding, training, enablement, and platform adoption.
•
Ability to monitor customer health, mitigate retention risks, and resolve escalations.
•
Experience collaborating with commercial teams to identify expansion opportunities and support customer growth.
Nice to Have
•
Experience delivering customer training, certifications, and ongoing education to accelerate time-to-value.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.